Customer Support Specialist

MicroSourcing; Quezon City; On-site; PHP 267,840 - 424,080; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing, based in the Philippines, is seeking a Customer Support Specialist for onsite day shift at Eastwood, Quezon City. You will be the first point of contact for our Support Workers, delivering empathetic and professional assistance and acting as a brand ambassador for MicroSourcing.

Join a pioneering program in its early phase, with support from advanced AI tools and onshore coaching to ensure quality interactions and continuous learning.

Responsibilities

• Handle inbound queries from Support Workers with empathy and professionalism.
• Represent MicroSourcing as a brand ambassador in every interaction.

Job description

Discover your 100% YOU with MicroSourcing!

Position: Customer Support Specialist

Work setup: Onsite | Day shift

Location: Eastwood, Quezon City

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Job Summary

As a Customer Support Specialist, you will be the first point of contact for our Support Workers, you are a vital brand ambassador for Mable. In this role, you will expertly manage inbound queries and navigate complex conversations with genuine empathy and patience.

You are joining an exciting, high-impact program that is currently in its early foundational development phase. Because this is a new initiative, we are looking for a candidate with a "pioneering mindset" who is excited to help shape and build this experience from the ground up, directly contributing to a superior Support Worker experience.

You won't be doing this alone. You will be supported by advanced AI tools for knowledge retrieval and by KRISP technology for real-time pronunciation assistance, ensuring clear, effective communication. You will also receive dedicated coaching and quality assurance (QA) support from our seasoned onshore experts.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply