Inbound Sales Associate

MicroSourcing; Cebu City; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive rewards

Collaborative culture

Flexible work arrangements

Career growth

Inclusive teamwork

Job summary

MicroSourcing in Cebu, Philippines is seeking an Inbound Sales Associate to handle transactional and inbound inquiries, guide customers through product selection, and convert leads into sales. This onsite role offers shifting schedules, competitive rewards, and opportunities for career growth within a diverse, inclusive team environment.

The role emphasizes professional communication, organization, and collaboration with cross-functional teams to ensure smooth order fulfillment and excellent

Qualifications

• 1–3+ years experience in customer service and sales.
• A productive attitude with strong communication and professionalism skills.
• Highly organised with attention to detail and good problem-solving approaches.
• Team player with drive, determination and a nurturing mindset.

Responsibilities

• Respond to transactional and inbound enquiries that fall outside of managed or growth targets.
• Respond and convert inbound enquiries with professionalism, solutions-focused service and product knowledge.
• Guide new and returning customers through product selection, sizing, and order placement.
• Convert incoming leads into sales by identifying needs and recommending tailored uniform solutions, upselling where appropriate.
• Process orders and quotes accurately and efficiently using our ERP and CRM systems.
• Troubleshoot issues related to sales delivery, exchanges, or product queries with a customer-first mindset.
• Collaborate with internal teams across design, workflow, decoration, warehouse, and account management to ensure smooth fulfilment and follow-up.

Skills

Customer service

Sales

Communication

Team player

Attention to detail

Problem solving

Professionalism

Job description

Discover your 100% YOU with MicroSourcing!

Position

Inbound Sales Associate

Location

Cebu, Philippines

Work setup & shift

Onsite | Shifting

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses


• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.


• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.


• Career Growth: Take advantage of opportunities for continuous learning and career advancement.


• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture

What You'll Do

• Respond to transactional and inbound enquiries that fall outside of managed or growth targets.


• Respond and convert inbound enquiries with professionalism, solutions focused service and product knowledge.


• Guide new and returning customers through product selection, sizing, and order placement.


• Convert incoming leads into sales by identifying needs and recommending tailored uniform solutions, upselling where appropriate.


• Process orders and quotes accurately and efficiently using our ERP and CRM systems


• Troubleshoot issues related to sales delivery, exchanges, or product queries with a customer-first mindset.


• Collaborate with internal teams across design, workflow, decoration, warehouse, and account management to ensure smooth fulfilment and follow-up.

What You'll Need

• 1-3+ years experience in customer service and sales


• A productive attitude, with strong communication and professionalism skills


• Highly organised, attention to detail and problem solving approaches


• A team player who has drive, determination and a gather/ nurture mindset

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply