Inside Sales Representative (Paranaque)

CITADEL PACIFIC, LTD. - ROHQ; Parañaque; On-site; PHP 250,000 - 420,000; Full time

Job summary

The Cargo Inside Sales Representative role involves managing and optimizing cargo sales and processes, ensuring efficient customer service. Responsibilities include handling client inquiries and maintaining accurate cargo bookings and rates.

At MHI Investment Holdings Inc., you will monitor flights, coordinate with airline partners, and ensure accurate rate checks, while supporting daily telesales and maintaining strong customer relationships across our network.

Qualifications

• Bachelor's degree required.
• Understanding of flight/cargo operations.
• Excellent communication and relationship-building.
• Customer-service mindset essential.
• Knowledge of cargo, air freight, aviation, and sales.

Responsibilities

• Monitor flights online and interline operations.
• Answer inquiries via email or phone regarding commodities, transit, routing, etc.
• Arrange cargo reservations and bookings for online and interline.
• Send booking confirmations to customers via email.
• Daily telesales/telemarketing with customers.
• Monitor shipments from origin to final destination and provide updates to customers.
• Coordinate with counterpart stations and airline partners for bookings and concerns.
• Check inputted rates and fix errors in the system.
• Coordinate and monitor issues from operations such as offloaded cargo or late docs.

Skills

Excellent communication

Customer-service mindset

Cargo operations understanding

Air freight knowledge

Sales skills

Education

Bachelor's Degree

Job description

Job Overview

The Cargo Inside Sales Representative role involves managing and optimizing cargo sales and processes, ensuring efficient customer service. Responsibilities include handling client inquiries and maintaining accurate cargo bookings and rates.

Responsibilities

• Monitors the flights both online and interline.

• Answers inquiry via emails or calls from customers regarding commodities, transit, routing etc.

• Arrange cargo reservations and bookings for both online and interline.

• Sending email booking confirmations to the customers.

• Daily telesales / telemarketing information with customers.

• Monitors all shipments from origin to final destination and sends updates to the customers.

• Coordinate with our counterpart stations and airlines partners for booking requests and other concerns.

• Checking inputted rates and fixing errors in the system.

• Coordinate and monitor issues from the operations team such as offloaded, late docs/cargo, etc.

Required Qualifications, Capabilities, and Skills

• Must possess a Bachelor's Degree

• Must possess an understanding of the flight/cargo operations

• Excellent communication and building relationship

• Excellent customer-service mindset

• Knowledgeable in cargo, air freight, aviation, and sales

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About MHI Investment Holdings Inc.

MHI is a trusted service provider with deep experience in client-services through its various operating businesses and a track record of long-standing relationships with global blue-chip clients.

Founded in 1997, MHI expanded from ground handling support and became a one-stop-shop for both carriers and passengers across major airports in the Philippines. The company has now diversified to be a leading service provider engaged in airline catering, manpower training and deployment, and warehousing.

We offer a competitive total rewards package which includes a base salary determined by factors such as role, experience, skill set, and location. Additionally, eligible employees may receive discretionary bonuses based on both company performance and individual achievements. Our benefits and programs are designed to meet the needs of our employees and are benchmarked to the market. Detailed information regarding compensation and benefits will be shared during the hiring process.