Cargo Inside Sales Specialist: Bookings & Customer Care

CITADEL Pacific Ltd.; Cebu City; On-site; PHP 360,000 - 540,000; Full time

Benefits offered by this job

Discretionary bonuses

Competitive total rewards package

Job summary

MHI Investment Holdings Inc. is seeking a Cargo Inside Sales Representative to manage cargo sales and optimize booking processes. The role focuses on handling inquiries, maintaining accurate cargo bookings and rates, and ensuring efficient customer service.

The position involves monitoring flights, arranging reservations, and coordinating with airline partners to resolve issues, with a strong emphasis on communication and sales in the cargo sector.

Qualifications

• Bachelor's degree required.
• Understanding of flight/cargo operations.
• Excellent communication and relationship-building.
• Knowledgeable in cargo, air freight, aviation, and sales.

Responsibilities

• Monitors the flights both online and interline.
• Answers inquiry via emails or calls from customers regarding commodities, transit, routing etc.
• Arrange cargo reservations and bookings for both online and interline.
• Sending email booking confirmations to the customers.
• Daily telesales / telemarketing information with customers.
• Monitors all shipments from origin to final destination and sends updates to the customers.
• Coordinate with our counterpart stations and airlines partners for booking requests and other concerns.
• Checking inputted rates and fixing errors in the system.
• Coordinate and monitor issues from the operations team such as offloaded, late docs/cargo, etc.

Skills

Flight/Cargo operations

Communication

Customer service

Cargo sales

Air freight

Education

Bachelor's Degree

Job description

MHI Investment Holdings Inc. is seeking a Cargo Inside Sales Representative to manage cargo sales and optimize booking processes. The role focuses on handling inquiries, maintaining accurate cargo bookings and rates, and ensuring efficient customer service.

The position involves monitoring flights, arranging reservations, and coordinating with airline partners to resolve issues, with a strong emphasis on communication and sales in the cargo sector.