Inside Sales Representative

CITADEL Pacific Ltd.; Parañaque; On-site; PHP 300,000 - 420,000; Full time

Job summary

MHI Investment Holdings Inc. is seeking a Cargo Inside Sales Representative to manage cargo sales, monitor bookings, and maintain accurate rates, ensuring smooth customer service from inquiry to final disposition.

The role focuses on optimizing freight operations and delivering reliable information to clients. You will handle inquiries via email and phone, arrange reservations, send confirmations, and coordinate with stations and airline partners.

Qualifications

• Bachelor's degree required.
• Understanding of flight/cargo operations.
• Excellent communication and relationship-building skills.
• Strong customer-service mindset.
• Knowledge of cargo, air freight, aviation, and sales.

Responsibilities

• Monitors the flights both online and interline.
• Answers inquiry via emails or calls from customers regarding commodities, transit, routing etc.
• Arrange cargo reservations and bookings for both online and interline.
• Sending email booking confirmations to the customers.
• Daily telesales / telemarketing information with customers.
• Monitors all shipments from origin to final destination and sends updates to the customers.
• Coordinate with our counterpart stations and airlines partners for booking requests and other concerns.
• Checking inputted rates and fixing errors in the system.
• Coordinate and monitor issues from the operations team such as offloaded, late docs/cargo, etc.

Skills

Flight cargo ops

Communication

Customer service

Cargo/air freight knowledge

Education

Bachelor's Degree

Job description

The Cargo Inside Sales Representative role involves managing and optimizing cargo sales and processes, ensuring efficient customer service. Responsibilities include handling client inquiries and maintaining accurate cargo bookings and rates.

Responsibilities:

• Monitors the flights both online and interline.
• Answers inquiry via emails or calls from customers regarding commodities, transit, routing etc.
• Arrange cargo reservations and bookings for both online and interline.
• Sending email booking confirmations to the customers.
• Daily telesales / telemarketing information with customers.
• Monitors all shipments from origin to final destination and sends updates to the customers.
• Coordinate with our counterpart stations and airlines partners for booking requests and other concerns.
• Checking inputted rates and fixing errors in the system.
• Coordinate and monitor issues from the operations team such as offloaded, late docs/cargo, etc.

Required Qualifications, Capabilities, and Skills

• Must possess a Bachelor's Degree
• Must possess an understanding of the flight/cargo operations
• Excellent communication and building relationship
• Excellent customer-service mindset
• Knowledgeable in cargo, air freight, aviation, and sales

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About MHI Investment Holdings Inc.

MHI is a trusted service provider with deep experience in client-services through its various operating businesses and a track record of long-standing relationships with global blue-chip clients.

Founded in 1997, MHI expanded from ground handling support and became a one-stop-shop for both carriers and passengers across major airports in the Philippines. The company has now diversified to be a leading service provider engaged in airline catering, manpower training and deployment, and warehousing.

We offer a competitive total rewards package which includes a base salary determined by factors such as role, experience, skill set, and location. Additionally, eligible employees may receive discretionary bonuses based on both company performance and individual achievements. Our benefits and programs are designed to meet the needs of our employees and are benchmarked to the market. Detailed information regarding compensation and benefits will be shared during the hiring process.