Sales and Operations Support (Cargo)

CITADEL PACIFIC, LTD. - ROHQ; Parañaque; On-site; PHP 446,000 - 781,000; Full time

Job summary

MHI Investment Holdings Inc. is seeking a Sales & Operations Support specialist in the Philippines to coordinate promo fares with Head Office and ensure smooth event preparation for expos and campaigns.

The role requires collaboration with the Sales team, monitoring transfers, and handling documentation for transfers and post-flight duties. A Bachelor’s degree and 4+ years in hospitality with sales background are preferred.

Qualifications

• Bachelor's degree in any field.
• 4+ years in hospitality industry.
• Sales and ticketing background.
• Excellent communication skills.
• Professional dealings with principals, officers and customers.
• Proficient in Microsoft and airline software systems.
• Cargo agent experience.

Responsibilities

• Coordinate and negotiate promo fares with Head Office.
• Monitor and assist customer transfers with partners.
• Prepare documents for acceptance and transfers.
• Rebook offloaded shipments via United Cargo online.
• Send uplift confirmations daily.
• Compile documents after flights.
• Update PMC and NOMAD systems.
• Submit flight data to United SYD.
• Communicate with United HQ and hubs for service concerns.
• Support booking finalization and daily shipment monitoring.
• Provide POD to customers daily.

Skills

Sales & ticketing

Excellent communication

Cargo agent experience

Computer literacy

Education

Bachelor's Degree

Tools

Microsoft Office

Airline software

Job description

The Sales & Operations Support is responsible for coordinating and negotiating promo fares with the Head Office for various sales initiatives, including agency partnerships, travel fairs, bank campaigns, and regular fare offerings. This role works closely with the Sales team to ensure smooth event preparation for expos and campaigns.

RESPONSIBILITIES:

The Employee will be:

• Responsible for monitoring and assisting customer transfer depending on the plotted warehouse/interline partner-CHI/PAGSS/PSL.

• Responsible in checking Wit agents record all correct details keyed in the TRM (Transfer Manifest), MAWB, required documentation depending on the specific commodities accepted.

• Prepare all documentation needed for acceptance and transfers (ONLINE / INTERLINE) Responsible for the post-flight duties-system data capture.

• Rebook all offloaded shipments on United Cargo online flight as well as advise affected agents.

• Responsible in sending of Uplift Confirmation to customers daily.

• Collate and compile all submitted documents after flight.

• Responsible for UA NOMAD system updating-PMC required by UA GUM.

• Responsible for PMC requisition and inventory operations.

• Submit actual data per flight to United SYD to include pieces loaded, PMC numbers used, build-up.

• Responsible in the cancellation of unused space via Japan for shipments offloaded/partially lifted by OA partners.

• Responsible for communicating with United HQ and HUB stations worldwide for any service concerns.

B. SALES SUPPORT FUNCTIONS:

• Tasked to do the booking finalization and CBA Report.

• Responsible for the daily shipment monitoring and advising

• Responsible for POD (Proof of Delivery) sending to customers daily.

• Help with OA bookings and confirmation after sales duty when needed

• Help in daily finalization of bookings prior flight time.

PREFERRED QUALIFICATIONS, CAPABILITIES, AND SKILLS

• Bachelor's Degree

• With at least 4 years of experience or more in hospitality industry

• With sales and ticketing background

• Excellent communication skills

• Can professionally deal with Principal, GSA officers, customers, and peers

• Computer literacy (e.g. Microsoft and other airline software system)

• Cargo agent experience

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About MHI Investment Holdings Inc.

MHI is a trusted service provider with deep experience in client-services through its various operating businesses and a track record of long-standing relationships with global blue-chip clients.

Founded in 1997, MHI expanded from ground handling support and became a one-stop-shop for both carriers and passengers across major airports in the Philippines. The company has now diversified to be a leading service provider engaged in airline catering, manpower training and deployment, and warehousing.

We offer a competitive total rewards package which includes a base salary determined by factors such as role, experience, skill set, and location. Additionally, eligible employees may receive discretionary bonuses based on both company performance and individual achievements. Our benefits and programs are designed to meet the needs of our employees and are benchmarked to the market. Detailed information regarding compensation and benefits will be shared during the hiring process.