Cargo Inside Sales & Booking Specialist

CITADEL PACIFIC, LTD. - ROHQ; Parañaque; On-site; PHP 250,000 - 420,000; Full time

Job summary

The Cargo Inside Sales Representative role involves managing and optimizing cargo sales and processes, ensuring efficient customer service. Responsibilities include handling client inquiries and maintaining accurate cargo bookings and rates.

At MHI Investment Holdings Inc., you will monitor flights, coordinate with airline partners, and ensure accurate rate checks, while supporting daily telesales and maintaining strong customer relationships across our network.

Qualifications

• Bachelor's degree required.
• Understanding of flight/cargo operations.
• Excellent communication and relationship-building.
• Customer-service mindset essential.
• Knowledge of cargo, air freight, aviation, and sales.

Responsibilities

• Monitor flights online and interline operations.
• Answer inquiries via email or phone regarding commodities, transit, routing, etc.
• Arrange cargo reservations and bookings for online and interline.
• Send booking confirmations to customers via email.
• Daily telesales/telemarketing with customers.
• Monitor shipments from origin to final destination and provide updates to customers.
• Coordinate with counterpart stations and airline partners for bookings and concerns.
• Check inputted rates and fix errors in the system.
• Coordinate and monitor issues from operations such as offloaded cargo or late docs.

Skills

Excellent communication

Customer-service mindset

Cargo operations understanding

Air freight knowledge

Sales skills

Education

Bachelor's Degree

Job description

The Cargo Inside Sales Representative role involves managing and optimizing cargo sales and processes, ensuring efficient customer service. Responsibilities include handling client inquiries and maintaining accurate cargo bookings and rates.

At MHI Investment Holdings Inc., you will monitor flights, coordinate with airline partners, and ensure accurate rate checks, while supporting daily telesales and maintaining strong customer relationships across our network.