Inside Sales Associate

Versa Innovations Corp.; Quezon City; On-site; PHP 279,000 - 334,800; Full time

Job summary

A leading technology firm in the Philippines seeks an experienced Ecommerce Associate to oversee e-commerce operations and lead telesales efforts. The ideal candidate should have at least one year of related experience and a Bachelor's degree in business. Responsibilities include sales calls, managing e-commerce platforms, and developing strategies for online sales growth.

Qualifications

• Minimum one year experience as an Ecommerce Associate or 2-3 years in Telesales.
• Practical knowledge of e-commerce and telesales techniques.
• Knowledge of online sales platforms like Shopee, Lazada, and Amazon.

Responsibilities

• Conduct outbound calls to potential clients and promote products.
• Own and oversee e-commerce platform functions and troubleshooting.
• Drive e-commerce sales performance.

Skills

E-commerce management

Telesales skills

Customer relationship management

Product knowledge

Education

Bachelor’s degree in marketing management or any Business course

Tools

Odoo

Microsoft Office

Job description

Overview

Versa Innovations Corp. is a leading Philippine developer and provider of two-way radio communication systems and solutions, specializing in cutting-edge technology for security, corporate, and public safety industries. The company pioneers innovative communication products like NetEdge - the firstPush-to-Talk (PoC) Radio as a Service (RaaS) in the Philippines - designed to future-proof teams' communication needs without heavy upfront investments. Driven by customer obsession and continuous innovation, Versa serves as a trusted partner to premier security agencies and businesses across the country, enabling seamless, scalable communication solutions that grow with their operations.

Main Purpose of the Job

Responsible for delivering new sales and measuring the performance of the company’s tele sales and e-commerce operations and regularly report this information to managers, decision-makers, and executives.

Duties and Responsibilities

Telesales Responsibilities:

• Cold Calling: Conduct outbound calls to potential clients from a provided list. Introduce and promote products or services to prospects. Qualify leads by understanding customer needs and identifying potential sales opportunities.
• Sales Conversion: Persuade potential customers to purchase products or services. Effectively address customer objections and close sales over the phone. Achieve or exceed monthly sales appointment targets and quotas.
• Customer Relationship Management: Maintain a detailed record of calls, customer interactions, and sales activities in the CRM system. Follow up with potential clients who have shown interest in products or services. Build and maintain strong relationships with clients to foster repeat business.
• Product Knowledge: Develop a deep understanding of the company's products and services. Stay updated on industry trends, competitors, and market conditions.

E-commerce Responsibilities:

• Own and oversee the end-to-end functions of all e-commerce platforms and operations, from setting up, to operating, and troubleshooting.
• Conduct relevant research and generate ideas and strategies based upon data-driven insights and recommendations.
• Implement sales, promotions, marketing and social media campaigns, and programs over digital platforms.
• Lead the procurement and implementation of new technologies relevant to e-commerce operations.
• Define, build, and revise order fulfilment, refund and returns, and overall transaction policies and procedures.
• Contribute to roadmap for online store's functionality.
• Drive e-commerce sales performance.
• Other duties that may be assigned from time to time.

Desired Qualifications

• Work Experience: Minimum one year experience as an Ecommerce Associate, preferably with channels such as Shopee, Lazada, Facebook marketplace and Amazon, or; Two to three (2 to 3) year experience as Telesales or outbound Customer Care.
• Level of Knowledge: Bachelor’s degree in marketing management or any Business course.

Competencies

• Core: Possesses attention to detail, capacity to lead, and ability to work in a fast-paced environment. Demonstrates initiative in process design and improvement, strong listening skills, and seeks to understand. Committed to timely delivery, integrity, professionalism, and confidentiality. Maintains a clear understanding of responsibilities, goals, and metrics, recognizing the impact of their work on peers' success.
• Functional: Practical knowledge of e-commerce and tele sales techniques. Knowledge of ERP systems and software (Odoo). Knowledge of online sales platforms, such as but not limited to Shopee, Lazada, Facebook marketplace and Amazon. Sound communication skills. Advanced knowledge of Microsoft Office applications.