Inside Product Specialist — Configure, Quote & Support

Dell Technologies Inc.; Philippines; On-site; PHP 360,000 - 600,000; Full time

Job summary

Dell Technologies in the Philippines is seeking a Specialist for Inside Product to support quotes, configuration checks, and availability confirmations. You will learn our portfolio, prep pricing and product information, and assist Inside Sales with customer inquiries via phone, chat, web or email.

The role emphasizes clear communication, accurate records in CRM, and willingness to learn. Bachelor’s degree or equivalent experience is preferred, with basic Excel skills and a customer‑focused

Qualifications

• 1+ years of related experience.
• Attention to detail and strong customer service mindset.
• Basic configuration understanding and willingness to learn.
• Proficiency with Excel and documentation tools.
• Clear communication and collaboration skills.

Responsibilities

• Create simple quotes and verify SKU details, promotions, and delivery dates.
• Respond to routine inquiries via phone/chat/web/email with clear, friendly updates.
• Maintain accurate records in CRM; follow SOPs and work instructions.
• Seek feedback and participate in training to grow capability.

Skills

Customer service

Attention to detail

Clear communication

Excel

Education

Bachelor's degree

Tools

CRM

Job description

Dell Technologies in the Philippines is seeking a Specialist for Inside Product to support quotes, configuration checks, and availability confirmations. You will learn our portfolio, prep pricing and product information, and assist Inside Sales with customer inquiries via phone, chat, web or email.

The role emphasizes clear communication, accurate records in CRM, and willingness to learn. Bachelor’s degree or equivalent experience is preferred, with basic Excel skills and a customer‑focused