Infrastructure/DevOps Trainee

Questronix Corporation; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A technology solutions provider in Metro Manila is seeking a candidate for Level 1 helpdesk support. Your responsibilities include monitoring system performance, assisting in IT infrastructure management, and maintaining server operations. Ideal candidates should hold a Bachelor’s degree in Information Technology or similar and have less than one year of experience with basic networking and scripting skills. Strong troubleshooting and communication abilities are essential for this role.

Qualifications

• Fresh graduate or up to 1 year of relevant experience.
• Basic knowledge of Linux or Windows server environments.
• Familiarity with networking concepts (IP, DNS, firewalls).

Responsibilities

• Provide Level 1 helpdesk support for system access and connectivity.
• Monitor servers, applications, and system performance.
• Assist in maintaining IT infrastructure.

Skills

Troubleshooting skills

Analytical skills

Communication skills

Basic scripting knowledge

Education

Bachelor’s Degree in Information Technology, Computer Engineering, Computer Science, or related field

Job description

Job Description

• Provide Level 1 helpdesk support for system access, connectivity, and basic technical issues.
• Monitor servers, applications, and system performance.
• Assist in maintaining IT infrastructure, including servers, networks, and cloud environments.
• Help maintain and troubleshoot CI/CD pipelines (e.g., Jenkins).
• Assist with deployment processes, system updates, and backups.
• Document system configurations, procedures, and troubleshooting guides.
• Work closely with the engineering team to improve automation and operational efficiency.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Engineering, Computer Science, or related field
• Fresh graduate or up to 1 year of relevant experience
• Basic knowledge of Linux or Windows server environments
• Familiarity with networking concepts (IP, DNS, firewalls)
• Basic scripting knowledge (e.g., Bash, Python, or PowerShell) is a plus
• Strong troubleshooting and analytical skills
• Good communication skills
• Willing to perform both helpdesk support and infrastructure tasks