Information Technology Support Assistant

The Medical City; Santa Rosa; On-site; PHP 290,000 - 402,000; Full time

Job summary

The Medical City South Luzon is seeking a proactive IT Support Services Associate to deliver user support, manage data, and maintain IT documentation to keep systems and processes running smoothly.

You will assist with applications, internal tools, and basic issue diagnosis while ensuring data accuracy and adherence to policies in a collaborative team environment.

Qualifications

• Education: Bachelor's degree in IT, CS, or related field.
• Fresh graduates are welcome; IT support experience is a plus but not required.
• Basic knowledge of computer hardware, software, operating systems, MS Office, and troubleshooting concepts.
• Willing to learn, customer-focused, and able to work collaboratively in a team.

Responsibilities

• Provide user support and technical assistance for applications, systems, and websites.
• Manage and maintain data using established data management systems.
• Support internal clients by addressing IT-related concerns and service requests.
• Prepare, update, and maintain technical documents, databases, and departmental records.
• Perform initial fault diagnosis and recommend appropriate solutions for technical issues.
• Create and maintain technical documentation and backup files to support system recovery.
• Utilize the knowledge management system to access and share relevant information.
• Ensure compliance with organizational policies, procedures, and regulatory requirements.
• Coordinate work schedules and prioritize assigned tasks to support IT service delivery.
• Commit to continuous professional development and stay updated on emerging technologies and industry best practices.

Skills

Technical Support

Customer Service

Data Management

Documentation

Troubleshooting

Collaboration

Policy Compliance

Time Management

Professional Development

Education

Bachelor's Degree in Information Technology or Computer Science

Job description

The Medical City South Luzon is looking for a proactive and service-oriented IT Support Services Associate to provide technical assistance and ensure the efficient operation of the organization's IT systems and applications. This role is responsible for delivering user support, managing technical documentation, resolving basic system issues, maintaining data accuracy, and supporting day-to-day IT operations to enable seamless business processes.

What’s the Role All About?

Job responsibilities include, but are not limited to:

• Provide user support and technical assistance for applications, systems, and websites
• Manage and maintain data using established data management systems
• Support internal clients by addressing IT-related concerns and service requests
• Prepare, update, and maintain technical documents, databases, and departmental records
• Perform initial fault diagnosis and recommend appropriate solutions for technical issues
• Create and maintain technical documentation and backup files to support system recovery
• Utilize the knowledge management system to access and share relevant information
• Ensure compliance with organizational policies, procedures, and regulatory requirements
• Coordinate work schedules and prioritize assigned tasks to support IT service delivery
• Commit to continuous professional development and stay updated on emerging technologies and industry best practices

Who Are We Looking For?

An effective IT Support Services Associate must possess the following competencies:

• Technical Support and Troubleshooting
• User and Customer Service Orientation
• Data and Documentation Management
• Problem Solving and Analytical Thinking
• Information Systems and Technology Proficiency
• Collaboration and Communication
• Operational Compliance
• Time Management and Work Coordination
• Continuous Learning and Professional Development

Qualifications

• Education: Bachelor's Degree in Information Technology, Computer Science, or any related field
• Work Experience: Fresh graduates are welcome to apply; prior IT support or technical assistance experience is an advantage but not required
• Technical Knowledge: Basic understanding of computer hardware, software, operating systems, Microsoft Office applications, and troubleshooting concepts
• Other Requirements: Willing to learn, customer-focused, and able to work collaboratively in a team environment