IT Associate - Filipinas 1821

SOFTGIC; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Manila Hilton in the Philippines is seeking an IT Associate to serve as the first point of contact for IT support operations. This on-site role handles Tier 1 support, manages tickets, and escalates complex issues while delivering excellent customer service.

You will assist with password resets, troubleshoot Windows devices, printers, and phones, and contribute to knowledge base documentation. Strong English communication and willingness to learn are essential.

Qualifications

• Excellent written and verbal English communication skills.
• Entry-level experience in IT Support, Help Desk, or Tier 1 Support.
• Experience providing customer support via phone, email, or ticketing systems.
• Strong documentation and organizational skills.
• Excellent customer service and communication skills.
• Ability to troubleshoot and triage technical issues.
• Willingness to learn new technologies and continue professional development.

Responsibilities

• Provide technical support via phone, chat, and email.

Skills

IT support

Help desk

Ticketing systems

Windows troubleshooting

Active Directory

Microsoft Server

Documentation

Customer service

Problem triage

Professional development

Education

Associate's degree in a technical field

CompTIA A+ certification

Tools

Windows OS

Active Directory

Microsoft Server

Microsoft Office

Job description

Manila Hilton, Philippines | Posted on 08/26/2026

• State/Province National Capital Region (Manila)
• Country Philippines

Job Description

Work Modality: On-site
Schedule: Monday to Friday, 9:00 AM – 6:00 PM CST (or 8:30 AM – 5:30 PM CST)

About the Role

We are looking for an IT Associate to serve as the first point of contact for IT support operations. This role is responsible for providing Tier 1 technical support, managing support tickets, resolving basic technical issues, and escalating complex cases to higher-level IT teams while delivering an excellent customer experience.

Responsibilities

Provide technical support via phone, chat, and email.

Create, document, and track support tickets.

Resolve Tier 1 support issues and escalate complex incidents when necessary.

Perform password resets and basic user account support.

Troubleshoot Windows computers, mobile devices, printers, and phones.

Answer general technology-related questions.

Guide users through self-service documentation and knowledge base resources.

Create and maintain technical documentation and knowledge base articles.

Participate in training sessions and assist Tier 2 and Tier 3 teams with IT projects.

Requirements

• Excellent written and verbal English communication skills.
  
• Entry-level experience in IT Support, Help Desk, or Tier 1 Support.
  
• Experience providing customer support via phone, email, or ticketing systems.
  
• Strong knowledge of:
  • Windows Desktop environments.
    
  • Active Directory.
    
  • Microsoft Server products.
    
  • Microsoft Office (Excel and Word).
    
• PCs.
  
• Printers.
  
• Strong documentation and organizational skills.
  
• Excellent customer service and communication skills.
  
• Ability to troubleshoot and triage technical issues.
  
• Willingness to learn new technologies and continue professional development.
  

Preferred Qualifications

• Associate's Degree in a technical field.
  
• CompTIA A+ or other technical certifications.