INFORMATION TECHNOLOGY STAFF

Private Advertiser; Pasig; On-site; PHP 240,000 - 360,000; Full time

Job summary

ATPI - Armored Transport Plus Inc. is seeking an IT Staff to provide technical support, maintain computer systems, and troubleshoot hardware and software issues across multiple departments and branches.

The role ensures smooth operation of IT infrastructure and security of systems while assisting end users with timely IT assistance. The successful candidate will have strong technical knowledge, problem-solving skills, and the ability to support end users across company locations, including

Qualifications

• Bachelor's degree in IT/CS/CE or related field.
• Fresh graduates with relevant technical knowledge and skills are welcome to apply.
• Knowledgeable in Windows operating systems, Microsoft Office applications, and email configuration.
• Basic knowledge of computer networking, LAN, Wi-Fi, and internet connectivity.
• Familiarity with Active Directory, Microsoft 365, and IT asset management is an advantage.
• Good analytical and problem-solving skills.
• Strong communication and customer service skills.
• Ability to handle multiple technical concerns and work under pressure.
• Willing to provide technical support to different company branches when required.

Responsibilities

• Provide technical support to employees regarding computer hardware, software, printers, network connectivity, and other IT-related concerns.
• Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, and other IT equipment.
• Assist in setting up employee workstations, email accounts, user accounts, and access permissions.
• Diagnose and resolve technical issues involving operating systems, applications, and network connections.
• Perform routine maintenance and updates on computer systems and IT equipment.
• Monitor and maintain the company's network infrastructure, internet connectivity, and IT resources.
• Assist in implementing IT security policies, data protection measures, and system access controls.
• Maintain an updated inventory of IT assets, including computers, laptops, printers, and other equipment.
• Coordinate with internet service providers, software vendors, and external IT service providers when necessary.
• Provide technical assistance to different company branches and operational locations.
• Document IT incidents, troubleshooting activities, and technical support requests.
• Assist in data backup, system recovery, and other IT maintenance activities.
• Ensure that all IT equipment and resources are properly maintained and used in accordance with company policies.
• Perform other IT-related duties as assigned by the immediate supervisor.

Skills

Hardware troubleshooting

Software troubleshooting

Desktop configuration

Network connectivity

Windows OS & MS Office

Email configuration

IT asset management

Analytical skills

Communication skills

Customer service

Education

Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, or related field

Tools

Active Directory

Microsoft 365

MS Exchange

LAN/Wi-Fi basics

Job description

JOB DESCRIPTION

Position Title: IT Staff
Company: ATPI - Armored Transport Plus Inc.
Department: Information Technology
Employment Type: Full-Time
Work Location: Pasig City

Job Summary

The IT Staff is responsible for providing technical support, maintaining computer systems, troubleshooting hardware and software issues, and ensuring the smooth operation of the company's IT infrastructure. The position supports employees across different departments and branches by addressing technical concerns, maintaining IT equipment, and ensuring the security and reliability of company systems.

The ideal candidate must have strong technical knowledge, problem-solving skills, and the ability to provide timely IT assistance to end users.

Key Responsibilities

• Provide technical support to employees regarding computer hardware, software, printers, network connectivity, and other IT-related concerns.

• Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, and other IT equipment.

• Assist in setting up employee workstations, email accounts, user accounts, and access permissions.

• Diagnose and resolve technical issues involving operating systems, applications, and network connections.

• Perform routine maintenance and updates on computer systems and IT equipment.

• Monitor and maintain the company's network infrastructure, internet connectivity, and IT resources.

• Assist in implementing IT security policies, data protection measures, and system access controls.

• Maintain an updated inventory of IT assets, including computers, laptops, printers, and other equipment.

• Coordinate with internet service providers, software vendors, and external IT service providers when necessary.

• Provide technical assistance to different company branches and operational locations.

• Document IT incidents, troubleshooting activities, and technical support requests.

• Assist in data backup, system recovery, and other IT maintenance activities.

• Ensure that all IT equipment and resources are properly maintained and used in accordance with company policies.

• Perform other IT-related duties as assigned by the immediate supervisor.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, or any related field.

• Preferably with at least 1 year of experience in IT support, technical support, or a similar position.

• Fresh graduates with relevant technical knowledge and skills are welcome to apply.

• Knowledgeable in computer hardware, software installation, and troubleshooting.

• Familiar with Windows operating systems, Microsoft Office applications, and email configuration.

• Basic knowledge of computer networking, LAN, Wi-Fi, and internet connectivity.

• Familiarity with Active Directory, Microsoft 365, and IT asset management is an advantage.

• Good analytical and problem-solving skills.

• Strong communication and customer service skills.

• Ability to handle multiple technical concerns and work under pressure.

• Willing to provide technical support to different company branches when required.

Required Skills and Competencies

• Hardware and software troubleshooting

• Desktop and laptop configuration

• Network and connectivity troubleshooting

• Microsoft Office and Microsoft 365 administration

• Email and user account management

• IT asset inventory and documentation

• Basic IT security and data protection

• Problem-solving and analytical skills

• Time management and organizational skills

• Good communication and interpersonal skills

Key Performance Indicators (KPIs)

• Timely resolution of IT-related concerns and technical issues.

• Proper maintenance and availability of IT equipment.

• Accuracy and completeness of IT asset inventory records.

• Compliance with company IT policies and security standards.

• Effective technical support and service delivery to employees.

Work Environment

The IT Staff will work closely with different departments and branches to provide technical assistance and ensure the continuous operation of company IT resources. The role may require field visits to different company locations to address technical issues and provide on-site support.