IT Support Technician - Onsite & Network Help

Private Advertiser

Pasig

On-site

PHP 240,000 - 360,000

Full time

8 days ago

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Job summary

ATPI - Armored Transport Plus Inc. is seeking an IT Staff to provide technical support, maintain computer systems, and troubleshoot hardware and software issues across multiple departments and branches.

The role ensures smooth operation of IT infrastructure and security of systems while assisting end users with timely IT assistance. The successful candidate will have strong technical knowledge, problem-solving skills, and the ability to support end users across company locations, including

Qualifications

Bachelor's degree in IT/CS/CE or related field.
Fresh graduates with relevant technical knowledge and skills are welcome to apply.
Knowledgeable in Windows operating systems, Microsoft Office applications, and email configuration.
Basic knowledge of computer networking, LAN, Wi-Fi, and internet connectivity.
Familiarity with Active Directory, Microsoft 365, and IT asset management is an advantage.
Good analytical and problem-solving skills.
Strong communication and customer service skills.
Ability to handle multiple technical concerns and work under pressure.
Willing to provide technical support to different company branches when required.

Responsibilities

Provide technical support to employees regarding computer hardware, software, printers, network connectivity, and other IT-related concerns.
Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, and other IT equipment.
Assist in setting up employee workstations, email accounts, user accounts, and access permissions.
Diagnose and resolve technical issues involving operating systems, applications, and network connections.
Perform routine maintenance and updates on computer systems and IT equipment.
Monitor and maintain the company's network infrastructure, internet connectivity, and IT resources.
Assist in implementing IT security policies, data protection measures, and system access controls.
Maintain an updated inventory of IT assets, including computers, laptops, printers, and other equipment.
Coordinate with internet service providers, software vendors, and external IT service providers when necessary.
Provide technical assistance to different company branches and operational locations.
Document IT incidents, troubleshooting activities, and technical support requests.
Assist in data backup, system recovery, and other IT maintenance activities.
Ensure that all IT equipment and resources are properly maintained and used in accordance with company policies.
Perform other IT-related duties as assigned by the immediate supervisor.