Information Technology Operations Engineer

ECLARO; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

ECLARO is seeking an experienced IT Operations professional in the Philippines to provide technical support, configuration, and troubleshooting for core applications including Automation Engine, LifePRO, and EAS.

The role emphasizes AWS core services, automation workflow configuration, patch management, incident and root-cause analysis, and collaboration with IT and business stakeholders to ensure reliable system processing and secure operations.

Qualifications

• Bachelor's degree or equivalent experience.
• 3 – 5 years of IT/ops experience.
• Self-motivated.
• Analyzing information.
• Problem solving skills Leadership.
• Teamwork.

Responsibilities

• Provide technical support, configuration, and troubleshooting for core applications: Automation Engine, LifePRO, and EAS.
• Responsible for nightly cycle support, including after-hours incident resolution.
• Design and modify moderately complex automation workflows or batch processes.
• Identify root cause and lead Root Cause Analysis meetings with minimal assistance.
• Complete full project lifecycle from design to implementation.
• Understand network security, application security, and file-share permissions.
• Facilitate resolution of application issues with business, IT, or vendors.
• Gather system requirements and support testing.
• Contribute to project plans and timelines.
• Adhere to configuration and change management policies.

Skills

AWS Core Services

Automation / Batch Workflow

PowerShell Scripting

Patch Management

Networking & Systems Fundamentals

Service Desk Escalation Support

Incident Management

Education

Bachelor's degree or equivalent experience

Experience: 3 – 5 years

Tools

Datadog Monitoring

AWS Automation Tools

Jira Administration

CI/CD Pipelines

Vulnerability Management

Job description

• Provide technical support, configuration, and troubleshooting for our core applications; Automation Engine, LifePRO, and EAS
• General knowledge of troubleshooting tools within the IT Ecosystem
• Hands on experience with Automation Engine and AWS Cloud computing
• LifePRO and EAS will be learned on the job – experience not required
• Responsible for nightly cycle support, which can include after-hours incident resolution
• Ability to design and modify moderately complex automation workflows or batch processes
• Identify root cause and provide appropriate remediation for incidents that occur in system processing and lead Root Cause Analysis Meetings with minimal assistance
• Complete the full project lifecycle, including the design, development, testing, and implementation
• Ability to understand network security, application security, and fileshare permissions
• Facilitates resolving application issues by working with business, IT professionals, or vendors
• Responsible for gathering system requirements and supports testing
• Contributes to the development of project plans and timelines
• Responsible to adhere to established configuration and change management policies to ensure awareness, approval, and success of changes

QUALIFICATION STANDARDS

JOB PROFILE

• Education: Bachelor's degree or equivalent experience
• Experience: 3 – 5 years
• Self-motivated
• Analyzing information
• Problem solving skills Leadership
• Teamwork

Must-Haves:

• AWS Core Services: Hands-on experience with EC2, S3, and CloudWatch for instance management and monitoring.
• Automation / Batch Workflow Configuration: Strong understanding of scheduling, dependency mapping, and error handling. Able to modify and build new workflows.
• PowerShell Scripting: Ability to modify and troubleshoot scripts. Can build simple scripts from scratch.
• Patch Management: Experience with Windows server and/or workstation patching, leveraging tools like Intune, NinjaOne, or AWS Systems Manager. (The experience in patch management is the important part. The specific tools are not required.)
• Networking & Systems Fundamentals: Solid understanding of Active Directory, group policies, etc.
• Service Desk Escalation Support: Ability to resolve complex technical issues. (Tier 2+)
• Incident Management: Experience managing incidents, with a focus on root cause analysis for continual improvement.

Nice -to-have:

• Datadog Monitoring: Experience creating dashboards, alerts, and log-based monitors for AWS workloads.
• AWS Automation Tools: Exposure to Lambda, Step Functions, or Systems Manager.
• Vulnerability Management: Experience remediating vulnerabilities in workstations or servers.
• CI/CD Pipelines: Familiarity with CI/CD pipeline deployments.
• Jira Administration: Experience in Jira and administration tasks.

Certifications:

• Cloud Practitioner or Solutions Architect