Mandarin Application Developer

PlayTime Entertainment; Philippines; On-site; PHP 350,000 - 550,000; Full time

Job summary

PlayTime Entertainment is seeking a software-focused professional to design, develop, deploy, and support business applications.

You will work with Engineering, Product, and Data teams to translate requirements into robust technical solutions, maintain documentation, and help ensure smooth releases. A strong emphasis on SQL, REST APIs, and debugging techniques will be part of daily tasks.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Computer Engineering, or a related field.
• 1–2 years of relevant experience in software development or application development; fresh graduates encouraged to apply.
• Experience in application support or system troubleshooting is an advantage.
• Proficiency in at least one mainstream back-end programming language (e.g., Java, Python, Go).
• Working knowledge of SQL, REST APIs, logs, and databases for troubleshooting.

Responsibilities

• Participate in the design, development, maintenance, and continuous improvement of business applications including content publishing platforms, monetization and advertising systems, and internal tools.
• Develop and maintain application components using standard coding practices and version control.
• Provide day-to-day application support to internal users and business teams with issue resolution and escalation when needed.
• Manage and close assigned support tickets with timely user updates and documentation of solutions.
• Create and maintain technical documentation and knowledge base articles.
• Collaborate with Engineering, Product, Data, and other teams to translate requirements into technical solutions.
• Perform self-testing and basic functional testing prior to deployment and coordinate for releases.
• Monitor availability and health of applications, investigate issues, and coordinate resolution with relevant teams.
• Assist in incident investigations, root-cause analysis, and preventive actions.
• Use SQL to validate data, perform basic queries, and support data-related troubleshooting.
• Support data extraction and reporting in collaboration with the Data Team.
• Continue learning new technologies and improve support processes and user experience.

Skills

Backend programming

SQL

REST APIs

Git

Analytical thinking

Communication

Team collaboration

Problem-solving

Education

Bachelor's degree in CS/IT/SE/CE or related field

Tools

SQL

Git

Job description

• Participate in the design, development, maintenance, and continuous improvement of business applications, including content publishing platforms, monetization and advertising systems, and internal business tools. Assist in developing new features, enhancing existing functionalities, and resolving application-related issues based on business requirements.

Coding and System Implementation

• Develop, modify, and maintain application components using appropriate programming languages and development frameworks. Follow established coding standards, development practices, documentation requirements, and version control procedures to ensure maintainable and reliable applications.

Application Support and Troubleshooting

• Provide day-to-day technical and application support to internal users and business teams. Investigate reported system issues, identify possible root causes, perform basic troubleshooting, and coordinate with relevant technical teams when escalation is required.

Ticket Management and Issue Resolution

• Manage assigned application support tickets from initial investigation through resolution and closure. Provide timely updates to users and stakeholders, document troubleshooting steps and solutions, and ensure that recurring issues are properly identified and addressed.

Knowledge Base Development

• Create and maintain technical documentation, troubleshooting guides, frequently asked questions, and resolution procedures. Contribute to building an organized application support knowledge base that can improve response times and reduce recurring support issues.

Requirements Analysis and Technical Collaboration

• Work closely with Engineering, Product, Data, and other business teams to understand application requirements and translate business needs into technical solutions. Participate in requirement discussions, technical assessments, development planning, and implementation activities.

Testing and Quality Assurance

• Perform self-testing and basic functional testing of developed features, bug fixes, and application enhancements before deployment. Identify defects, document findings, and coordinate with relevant teams to ensure issues are addressed prior to release.

Application Release Support

• Assist with application deployments and release activities, including pre-release checks, deployment verification, and post-release monitoring. Support regression testing to confirm that existing application functionalities continue to operate correctly after system changes or updates.

Application Monitoring

• Monitor the availability, stability, and overall health of assigned business applications. Identify abnormal system behavior, errors, performance issues, or service interruptions and coordinate timely investigation and resolution.

Incident and Problem Management

• Assist in investigating application incidents by reviewing system behavior, application logs, database information, and other available technical data. Support root-cause analysis and help implement preventive actions for recurring issues.

Database and SQL Support

• Use SQL to perform basic data queries, validate application data, investigate system issues, and support troubleshooting activities. Assist in checking data accuracy and identifying inconsistencies between applications and databases.

Data Extraction and Reporting Support

• Coordinate with and support the Data Team with routine data extraction, validation, and reporting requirements. Prepare basic datasets or queries needed for operational reports, business analysis, and internal requests.
• Maintain effective communication with Product, Engineering, Data, Operations, and other stakeholders to ensure application issues and development requirements are handled efficiently and according to agreed priorities.
• Continuously develop technical knowledge and stay updated on relevant programming languages, frameworks, databases, development tools, and application support practices. Proactively identify opportunities to improve application performance, support processes, documentation, and user experience.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Computer Engineering, or a related field.
• 1–2 years of relevant experience in software development, application development, or a similar technical role. Fresh graduates with strong programming skills, academic projects, internships, or relevant technical experience are also encouraged to apply.
• Experience in application support, production support, technical support, or system troubleshooting is an advantage.
• Proficiency in at least one mainstream back-end programming language, such as:
• Java
• Python
• Go (Golang)
• Working knowledge of SQL, including the ability to perform basic queries, retrieve and validate data, and use database information for troubleshooting.
• Basic understanding of the Software Development Life Cycle (SDLC), including requirements analysis, development, testing, deployment, and maintenance.
• Familiarity with Git or other version control systems is preferred.
• Basic knowledge of REST APIs, application logs, databases, and debugging/troubleshooting techniques is an advantage.
• Strong analytical and problem-solving skills with the ability to investigate technical issues systematically.
• Service-oriented and user-focused, with the patience to assist both technical and non-technical users.
• Detail-oriented and able to maintain accuracy when working with application configurations, data, documentation, and technical issues.
• Good communication and collaboration skills, with the ability to work effectively with Product, Engineering, Data, and business teams.
• Willingness and ability to learn new technologies, systems, and business processes, with strong potential for professional and technical growth.
• Able to manage multiple development and support tasks while maintaining appropriate priorities and meeting agreed timelines.