Business Analyst

NCS Philippines; Metro Manila; On-site; PHP 550,000 - 900,000; Full time

Job summary

NCS Philippines is seeking a Business Analyst to bridge business stakeholders and the project team in Metro Manila. You will gather, validate, analyze requirements, map current and future processes, and ensure solutions align with client needs.

You will collaborate with cross-functional teams, manage change control, support UAT, and document user requirements, manuals, and training materials for smooth post-implementation adoption.

Qualifications

• Bachelor’s or Master’s degree in IT/CS/Engineering or related field.
• 3–5 years of experience in business analysis or software development lifecycle.
• Experience with Agile methodologies and requirements engineering.
• Knowledge of change management and process mapping.
• Certification in Six Sigma, CPO, or AAC is a plus.

Responsibilities

• Liaise with stakeholders to understand business processes, system features, needs and objectives.
• Validate and analyze requirements; translate into functional specifications.
• Manage requirements with change control processes and tools.
• Evaluate processes, identify improvements, and implement solutions.
• Support UAT and post-implementation training and documentation.
• Document high-level and detailed requirements and process maps.

Skills

Time management

Accountability

Leadership

Stakeholder interfacing

Decision making

Cross-functional teamwork

Requirements engineering

Agile / SDLC

Analytical thinking

Communication skills

Education

Bachelor’s or Master’s Degree in IT/CS/Engineering

Job description

GENERAL RESPONSIBILITIES:

The Business Analyst is responsible as the liaison between the business/client and the project team. The Business Analyst is responsible for data gathering, validation, analysis of requirements, understanding the current situation, and aligning the solutions with the client’s business processes and needs.

DUTIES AND RESPONSIBILITIES:

• Liaise with stakeholders to understand business processes, system features, needs and objectives, and challenges and pain-points effectively




• Influence stakeholders for best solution implementation while removing blockers and suggesting best approach




• Manage requirements with the use of effective application of change control processes and tools




• Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions




• Implement organizational change management activities




• Collaborates with subject matter experts to provide recommended IT solutions and process improvement plans to clients addressing their pain points.




• Ensures general understanding of high and low-level information between all project stakeholders.




• Reviews testing scenarios to ensure that they are aligned with requirements stated in software documentation.




• Conducts user acceptance testing, providing post-implementation support to business stakeholders and end-users through user manual documentation and facilitation of user training.




• Documents high-level and detailed user requirements that may span multiple business domains.




• Documents current and to-be business processes and high-level product requirements specifications.




• Documents detailed functional and non-functional requirements (i.e. Performance/Turnaround Time, Data Retention, Usability, Interoperability, etc.)in use-case format.




• Creates a walkthrough deck in preparation for the UAT proper.




• Documents user manuals and training decks for post-implementation support

JOB SPECIFICATIONS:

• Education – At least graduate with a Bachelor’s or Master's Degree in IT, Computer Science, Engineering, or any related course.

• Related Work Experience

• 
  

  3-5 years

  
  
  
  

  • Experienced in software development lifecycle using Agile methodologies including

    
    
    
    

    • Requirements Engineering

    
    

    • Process Definition and Mapping

    
    

    • Change Management

    
    
    
    
  
  

  • Knowledgeable with diagramming techniques

  
  
  
  


• 
  

  Certifications is a plus

  
  
  
  

  • Six Sigma (Yellow/Green)

  
  

  • CPO

  
  

  • AAC

  
  
  
  

Skills:

• Must have excellent time management and organizational skills and experience establishing guidelines in these areas for others.




• Must have a strong sense of personal accountability regarding decision-making and supervising department teams.




• Must have good leadership skills, risk management, client interfacing, and decision-making skills.




• Must have strong interpersonal and organizational skills.




• Ability to work independently with minimum supervision and with a cross-functional team.




• Must have the decisiveness in resolving business problems, making decisions, and identifying priorities.




• Must have a passion for new consumer technology and the emerging mobile landscape.




• Excellent scoping and estimation skills.




• Must have strong interpersonal and organizational skills




• Proven ability to demonstrate a drive for results and accountability of business needs.




• Proven ability to work in an ambiguous environment and collaborate across multiple areas to achieve a common business objective.