Information Staff

M.V. Santiago Medical Center; Imus; Presencial; PHP 180.000 - 240.000; Jornada completa

Descripción de la vacante

M.V. Santiago Medical Center is seeking an Information Staff to serve as the frontline representative, providing accurate hospital information to patients and visitors. You will assist with admissions, registrations, and coordinating with departments to ensure smooth operations.

The role requires clear communication, customer service orientation, and proficiency with hospital software and MS Office. Fresh graduates are welcome, with rotating night shifts and overtime as needed.

Formación

• Bachelor's degree preferred but not required.
• Fresh Graduates are encouraged to apply.
• Excellent verbal and written communication skills.
• Proficiency in hospital management software and MS Office.
• Ability to multitask and handle stressful situations professionally.
• Willing to work rotating night shifts and holidays.

Responsabilidades

• Greet and assist patients, visitors and staff with professionalism.
• Provide accurate information about hospital services and departments.
• Handle telephone inquiries and route calls appropriately.
• Assist in patient registration, admissions, and discharges.
• Maintain updated directories and service information.
• Coordinate with billing/insurance for coverage inquiries.
• Prepare reports for front desk operations.
• Maintain confidentiality of patient records per policy.

Conocimientos

Communication skills

Customer service

Multitasking

Problem-solving

Educación

Bachelor's degree (preferred)

Related field degree

Herramientas

MS Office

Hospital management software

Descripción del empleo

Job Summary

The Information Staff serves as the frontline representative of M.V. Santiago Medical Center, ensuring a positive experience for patients, visitors, and stakeholders by providing accurate and timely information. The role involves handling inquiries, assisting with patient admissions and discharges, managing records, and coordinating with other departments to maintain smooth hospital operations.

Duties and Responsibilities

1. Greet and assist patients, visitors, and staff in a professional and courteous manner.

2. Provide accurate information regarding hospital services, departments, and procedures.

3. Handle telephone inquiries and direct calls to appropriate departments.

4. Assist in resolving patient concerns or complaints, escalating issues to supervisors when necessary.

5. Maintain updated patient directories and hospital service information.

6. Assist in patient registration, admissions, and discharge processes.

7. Manage appointment schedules and ensure proper coordination with medical staff.

8. Prepare reports and documentation related to front desk operations.

9. Ensure accuracy in encoding patient information into the hospital system.

10. Maintain confidentiality of patient records and comply with hospital data privacy policies.

11. Assist in organizing and maintaining files for easy retrieval.

12. Work closely with medical, nursing, and administrative staff to ensure efficient hospital operations.

13. Coordinate with billing and insurance (HMO) teams regarding patient coverage inquiries.

14. Assist in emergency response situations by relaying information to the appropriate personnel.

15. Attend regular meetings and participate in hospital activities

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Hospitality Management, Communication Arts, or a related field (preferred but not required).

• Fresh Graduates are encourage to apply.

• Preferably with experience as INFO or with experience in customer service is an advantage.

• Excellent verbal and written communication skills.

• Strong interpersonal and customer service skills.

• Proficiency in using computer systems, including hospital management software and MS Office applications.

• Ability to multitask and handle stressful situations with professionalism.

• Strong organizational and problem-solving skills.

• Must be willing to work in rotating shifts, night shifts, and during holidays.

• Willing to render overtime.

• Basic knowledge of hospital operations and healthcare services is a strong asset.