Customer Support

International Marketing Group; Makati; In loco; PHP 201.000 - 268.000; Tempo pieno

Descrizione del lavoro

International Marketing Group is seeking a dedicated Customer Service Specialist to support a hospital's patient inquiries across inpatient, outpatient, billing, and admissions processes. You will work closely with patients, clients, and visitors to provide accurate information and timely assistance.

In this role you will coordinate with other departments, resolve complaints, maintain records of interactions, and help implement service standards.

Competenze

• Bachelor’s degree in related field.
• 1–2 years in customer service, healthcare, HMO, or related field preferred.
• Excellent verbal and written communication.
• Proficient in Microsoft Office and basic computer operations.
• Detail-oriented, organized, and able to work in a fast-paced environment.

Mansioni

• Handle patient inquiries across inpatient/outpatient, billing, admissions, and hospital services.
• Provide accurate, timely information to patients, clients and visitors.
• Coordinate with departments to resolve customer concerns and service requests.
• Resolve complaints and escalate complex issues to supervisor when needed.
• Maintain accurate records of interactions, inquiries, and resolutions.
• Support implementation of customer service standards and procedures.
• Perform admin tasks related to customer service operations.

Conoscenze

Communication

Customer service

Interpersonal skills

MS Office

Detail orientation

Time management

Formazione

Bachelor's Degree in Business/Management/Communications/Healthcare Admin

Strumenti

MS Office

Descrizione del lavoro

About the role

Assist in the daily operations of the Customer Service Department, handling patient inquiries and concerns regarding in-patient, out-patient, billing, admissions, professional fees, and other hospital services.

Key responsibilities

• Handle patient inquiries and concerns regarding in-patient, out-patient, billing, admissions, professional fees, and other hospital services
• Provide accurate information and timely assistance to patients, clients, and visitors
• Coordinate with different departments to address customer concerns and service requests
• Assist in resolving customer complaints and elevate complex issues to the supervisor when necessary
• Maintain accurate records of customer interactions, inquiries, and resolutions
• Support the implementation of customer service standards, policies, and procedures
• Perform administrative and clerical tasks related to customer service operations

About you

• Bachelor's Degree in Business Administration, Management, Communications, Healthcare Administration, or any related field
• At least 1-2 years of experience in customer service, healthcare, HMO, or a related field is preferred
• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills
• Ability to handle patient inquiries and concerns professionally
• Basic knowledge of hospital processes, HMO transactions, billing, admissions, and insurance procedures is an advantage
• Proficient in Microsoft Office applications and basic computer operations
• Detail-oriented, organized, and able to work in a fast-paced environment
• Willing to work on shifting schedules, weekends, and holidays if required