Patient Coordinator - Vis/Min

Instalimb Solutions Philippines Inc.; Cebu City; On-site; PHP 167,400 - 279,000; Full time

Benefits offered by this job

HMO

13th Month Pay

Paid Holidays

Job Training

Job summary

Instalimb Solutions Philippines Inc. seeks a Patient Coordinator to act as the main patient liaison during the clinic journey in Cebu. You will manage appointments, verify details, greet visitors, and route inquiries to the right teams, ensuring a smooth patient experience.

Responsibilities include coordinating with departments, maintaining accurate scheduling, and supporting customer-care objectives. The role is full-time and on-site in Cebu City.

Qualifications

• Bachelor degree required.
• Minimum 2 years experience in customer service.
• Able to use SNS/telecommunications systems.

Responsibilities

• Coordinate patients as contact window from production start.
• Fix appointments and schedules with patients.
• Call patients before the appointment to verify it.
• Greet and direct visitors to the appropriate staff.
• Maintain clinic cleanliness and report issues to supervisors.
• Upsell and communicate new services to patients.
• Provide timely updates to departments about patient status.

Skills

Customer service

Communication

Multitasking

Visaya language

Education

Bachelor's degree

Job description

On-site - Cebu 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

13th Month Pay, Paid Holidays

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

Maternity & Paternity Leave, Sick Leave, Vacation Leave

Read More

Job Title: Patient Coordinator

Job Description:

Overview:

• Coordinate patients as contact window from production start
• Fixing the appointments and schedule with patients
• Call patients before the accommodation day to verify the appointment
• Communication with patients/visitors directly by answering or referring inquiries
• Receptionist operation
• Services to visitors by greeting, welcoming, and directing them to the relevant personnel or department appropriately.
• Inventory of consumables (socks, liners, bandages, etc.) from incoming shipments
• Answering the patient concern
• Communication with the related department and obtaining solutions for a technical concern from a patient.
• Providing the solution and an answer to a patient in accordance with him/her questions.
• Customer success operation
• Boosting lifetime customer value and annual recurring revenue.
• Inspiring customer loyalty and retention.
• Reducing churn

Details:

• Fixing the appointments and schedule with patients
• Send notifications via SNS message to match the schedule of our staff in charge and the patient
• Inform appropriate transportation, travel route and/or estimated arrival time in case patient visits our clinic
• Share the appointments result with related departments
• Call patients before the accommodation day to verify the appointment
• Call them first in the morning. If they cannot be reached, send them a text message. If there is no response after an hour, contact them again.
• Check the related concern with patients
• Ask the patient if he/she needs assistance for the transportation (use company car or book grab for the patient)
• Ask the patient if he/she will arrive with a companion
• Ask the vaccination status and current health condition the day before the said schedule
• Communication with patients/visitors directly by answering or referring inquiries
• Coordinates with the concerning departments regarding issues or irregularities with the patients
• Take over the communication of patients who is starting production from sales
• Deliver regular follow-up information to the patients who start the life with prosthesis to check the product condition
• Deliver new service information with our users
• Services to visitors by greeting, welcoming, and directing them to the relevant personnel or department appropriately.
• Monitors logbook for security purposes.
• Maintains telecommunications system.
• Inventory of consumables (socks, liners, bandages) from incoming shipments
• Purchasing pantry and office supplies
• Answering the patient concern
• Getting the problem/situation/request when the person got contact from the customer
• Can give the solution or explanation if the request is template one
• Communication with the related department and obtaining solutions for a technical concern from a patient.
• If the concern from customer is not on our template, elevate trouble detail to the superior person
• Check the unclear point before explaining to the customer
• Boosting lifetime customer value and annual recurring revenue.
• Up-selling and cross-selling mainly through phone call and SNS
• Proposing additional purchases of consumables after the main product sale closes
• Proposing additional purchases to existing customers
• Inspiring customer loyalty and retention
• Making follow-up calls and providing information to customers to build rapport regularly
• Monitoring and reporting cancellation rates
• Making internal proposals to reduce cancellation rates
• Making approaches to patients to reduce cancellation rates
• To report and inform exactly the details of a patient's condition and situation to a supervisor whenever to hear from them.
• To propose any solution to the supervisor or team member based on information you obtain.
• To provide the solution and an answer to a patient in accordance with him/her questions.
• If the concern from the customer is on our template, the person can answer after confirming the related member.
• The person can follow the company protocol for the explanation.
• Keeping and maintaining cleanliness at clinic areas & other related areas by complying with procedures, rules, and regulations of the company.
• Contributing to the team effort by accomplishing tasks for better results.
• Making and writing routine/ special report directed by the superiors
• Performing other duties as assigned by the superiors
• Making suggestions for improving operations in this position's role or beyond this role.

Must required skills:

• Must have a Bachelor Degree (any related course)
• At Least 2 years of Customer Service Experience including payment of management.
• Self-motivated, self-disciplined and can do the job with minimal supervision
• Available SNS and telecommunications system.

Qualifications:

• Can speak Visaya
• Willing to relocate to Mindanao Area
• Has experience handling Receptionist Tasks
• Good Listener
• Professionalism
• Customer-centered
• Multitasker
• Self-motivated, self-disciplined and can do the job with minimal supervision
• With experience, sales is a plus.

Job Types:

• Full-time (8 hours a day)