Customer Support

International Marketing Group (IMG) Insurance Brokers Corp.; Makati; On-site; PHP 240,000 - 360,000; Full time

Job summary

International Marketing Group (IMG) Insurance Brokers Corp. is seeking a Customer Service Associate in Makati, Philippines.

The role handles inquiries related to inpatient and outpatient services, billing, admissions, and professional fees, delivering accurate information and timely assistance. You will coordinate with multiple departments to resolve service requests, document interactions, and support standard operating procedures.

Qualifications

• Bachelor's degree in a related field.
• 1–2 years of experience in customer service or healthcare preferred.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office and basic computer operations.

Responsibilities

• Handle patient inquiries and concerns on inpatient, outpatient, billing, admissions, and professional fees.
• Provide accurate information and timely assistance to patients, clients, and visitors.
• Coordinate with departments to address service requests.
• Assist in resolving complaints and escalate complex issues to supervisor.
• Maintain records of interactions, inquiries, and resolutions.
• Support customer service standards, policies, and procedures.
• Perform administrative tasks related to customer service operations.

Skills

Communication skills

Customer service

Interpersonal skills

Detail-oriented

Education

Bachelor's degree in Business Administration/Management/Communications/Healthcare Administration

Tools

Microsoft Office

Job description

About the role

Assist in the daily operations of the Customer Service Department, handling patient inquiries and concerns regarding in-patient, out-patient, billing, admissions, professional fees, and other hospital services.

Key responsibilities

• Handle patient inquiries and concerns regarding in-patient, out-patient, billing, admissions, professional fees, and other hospital services
• Provide accurate information and timely assistance to patients, clients, and visitors
• Coordinate with different departments to address customer concerns and service requests
• Assist in resolving customer complaints and escalates complex issues to the supervisor when necessary
• Maintain accurate records of customer interactions, inquiries, and resolutions
• Support the implementation of customer service standards, policies, and procedures
• Perform administrative and clerical tasks related to customer service operations

About you

• Bachelor's Degree in Business Administration, Management, Communications, Healthcare Administration, or any related field
• At least 1–2 years of experience in customer service, healthcare, HMO, or a related field is preferred
• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills
• Ability to handle patient inquiries and concerns professionally
• Basic knowledge of hospital processes, HMO transactions, billing, admissions, and insurance procedures is an advantage
• Proficient in Microsoft Office applications and basic computer operations
• Detail-oriented, organized, and able to work in a fast-paced environment
• Willing to work on shifting schedules, weekends, and holidays if required