Information Staff

Healthway Qualimed Hospital Santa Rosa; Laguna; On-site; PHP 134,000 - 223,000; Full time

Benefits offered by this job

HMO

13th Month Pay

Paid Holidays

Job summary

Healthway Qualimed Hospital Santa Rosa in Laguna, Philippines is hiring a Receptionist/Information Staff. The role involves greeting visitors and patients, answering inquiries, handling the hospital phone system, and coordinating with transport and maintenance teams.

The staff assists patients, logs requests, and manages scheduling for ambulances when necessary. Qualifications include a Bachelor's degree in Nursing or Business Administration and at least 1 year of related experience.

Qualifications

• Bachelor's degree in Nursing or Business Administration required.
• At least 1 year of related work experience or equivalent training.
• Good communication and interpersonal skills essential.

Responsibilities

• Greet and welcome visitors and patients at the facility.
• Answer inquiries about the Center and provide information.
• Operate the phone system and coordinate messages to departments.
• Coordinate with transporter and facility maintenance as needed.
• Log and track maintenance and housekeeping requests.
• Assist patients before endorsing to their destination.
• Receive and log packages for doctors and staff.
• Schedule ambulance services when needed.

Skills

Customer service

Phone handling

Communication

Education

Bachelor's Degree in Nursing

Bachelor's Degree in Business Administration

Job description

Government Mandated Benefits

13th Month Pay, Paid Holidays

Insurance Health & Wellness

HMO

Urgent Hiring!

The Receptionist/Information Staff is responsible for greeting, receiving and answering

inquiries about the Center's facilities and services. Also provides phone operator services,

radio operator services to contact housekeeping and maintenance and administrative

support.

Specific Duties & Responsibilities

• Warmly greeting and welcoming visitors, client and patients into the facility.
• Accurately answer inquiries about the Center
• Managing client and patient expectations on the service procedures by providing accurate overview of the process flow and guiding them accordingly.
• Performs initial steps in service delivery such as issuing of patient information sheet and issuance of queuing number.
• Assist patients whenever necessary before endorsing to respective destination.
• Coordinate with transporter and facility maintenance personnel to ensure proper reception of clients and patients.
• Assists security by coordinating with proper departments when receiving visitors
• Politely and promptly attending to phone inquiries, ensuring accurate information is provided.
• Transferring and delegating phone calls to respective department, clinic and/or personnel.
• Use the facility's communication system to relay and coordinate message to concerned personnel.
• Logging outgoing phone calls for hospitals without call accounting fitted into their PBX systems.
• Receiving packages for doctors and staff when deployed at the reception counter rather than the PBX operator room or radio room.
• Receiving and logging requests for maintenance and housekeeping by tenants.
• Receiving and logging in as well as posting the schedule for use of ambulance service by patients or staff when the GS Secretary is not available

Qualifications

• Graduate of a Bachelor's Degree in Nursing or Business Administration
• One (1) year of related work experience or an equivalent combination of training and experience.

Working Location

Nuvali North, West Nature Ave, Santo Domingo, City of Santa Rosa, Laguna, Philippines