Executives-Customer Care Voice-Inbound

ExlService Holdings, Inc.; Philippines; On-site; PHP 1,177,163 - 1,765,744; Full time

Job summary

A leading BPO service provider is seeking a Customer Care Representative for a role based in Quezon, Philippines. The candidate will handle inbound voice interactions, assisting customers and resolving their issues. The ideal candidate should have at least one year of international voice BPO experience and possess good communication skills in English. This position requires problem-solving capabilities and a strong focus on customer satisfaction.

Qualifications

• At least 1 year of international voice BPO experience.
• Good or above average English communication skills.

Responsibilities

• Interact with customers to provide information and assistance.
• Create, manage, and drive closure on service requests.
• Solve problems and handle issues through coordination with various departments.
• Handle straightforward problems and refer complex issues to senior staff.
• Provide excellent customer service focusing on customer experience.

Skills

Good English communication skills

Job description

• Locations PH Quezon C63 (Work From Office)
• Job Role Customer Care Voice-Inbound
• Experience (In Years) 0-3

Job Description

• Generic candidate requisition for all BPO requirements in MOA.

Responsibilities

• Interact with customers and provide them with information and assistance.
• Create, manage, and drive closure on service requests.
• Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to find resolution for customer query/issues/concerns.
• Typically handles straightforward problems/issues and refers more complex issues to senior staff.
• Provide excellent customer service by focusing on providing a great experience.

Qualifications

• With at least one (1) year international voice BPO experience
• Good or above average English communications skills