Customer Service Representative (Onsite | Pampanga)

SupportNinja; Mabalacat; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Competitive compensation

Free onsite meals

HMO on day 1

Paid time off

Birthday leave

Retirement savings match

Life Insurance

Job summary

SupportNinja in Clark, Pampanga is seeking a Customer Service Representative to handle inquiries via phone, email, or chat and resolve issues promptly.

You will document interactions in the CRM, maintain a professional attitude, and contribute to meeting KPIs. Onsite work, competitive benefits, and opportunities for growth are offered.

Qualifications

• Previous customer service experience or equivalent.
• Strong communication skills, both verbal and written.
• Proficient in using computers and various software applications.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and/or chat.
• Provide accurate information about products and services to customers.
• Resolve customer issues in a timely and efficient manner.
• Follow up with customers to ensure issues are resolved to satisfaction.
• Document customer interactions in the organization's CRM.
• Adhere to company policies and procedures.
• Meet or exceed performance targets for related KPIs.
• Collaborate with other departments as needed.

Skills

Communication

Customer service

Computer proficiency

Tools

CRM software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Delivery Full Time Salary Clark Pampanga, Angeles Pampanga, Central Luzon, PH

3 days ago Requisition ID: 4411

Work Setup: Onsite at Hideout in Clark, Pampanga

The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.

What does a day in the life ofa Customer Service Representative look like?

• Respond promptly and professionally to customer inquiries via phone, email, and/or chat
• Provide accurate information about products and services to customers
• Resolve customer issues in a timely and efficient manner
• Follow up with customers to ensure that their issues have been resolved to their satisfaction
• Properly and accurately document customer interactions in the organization’s CRM
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned

What are the required qualifications of a Customer Service Representative?

• Previous customer service experience or equivalent
• Strong communication skills, both verbal and written
• Proficient in using computers and various software applications

Having these qualifications are helpful, but not required

• Previous experience in the call center environment
• Experience supporting customers via phone calls, chat and email
• Familiar with CRM systems and practices

Ninja Perks and Benefits

• Competitive compensation
• Beautiful facility & Free Meals for onsite positions
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Opportunities for skills training and personal and professional development

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.