Sales Representative - REMOTE

SupportNinja; Metro Manila; Remote; PHP 335,000 - 469,000; Full time

Benefits offered by this job

Competitive pay

Gov't benefits

Retirement matching

Life Insurance

HMO from day 1

Paid time off

Bonuses & incentives

Skills training & development

Employee referrals

Job summary

SupportNinja is seeking an Inbound Sales Representative to handle calls and chats, identify customer needs, and drive retention while staying current on products and services. This role requires strong communication and negotiation skills in a fast-paced environment.

The position is remote in the Philippines with a schedule aligned to EST and starts on a specified date. Training and ongoing learning opportunities support continuous growth and performance excellence.

Qualifications

• 1 year experience in inbound/outbound sales or call center.
• Outbound sales experience preferred.
• Experience supporting customers via phone, chat and email.
• Excellent verbal and written communication.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate information about products and services.
• Negotiate and close sales deals over phone, email or chat.
• Identify customer needs and recommend appropriate products.
• Maintain up-to-date CRM documentation of interactions.
• Meet or exceed performance targets for KPIs.

Skills

Strong communication

Negotiation skills

Sales skills

CRM proficiency

Problem solving

Tools

CRM software

Microsoft Office / Google Workspace

Job description

• Work Setup:Remote - Philippines

• Equipment:Bring Your Own Device (BYOD)

• Type of Contract:Full-Time

• Schedule:8:00 AM - 11:30 PM EST (Monday to Sunday)

• Start Date:November 9, 2026

TheInbound Sales Representativeis responsible for handling sales calls and/or chats, engaging with customers to identify their needs and assist in retention efforts. This position will also be responsible for maintaining an up-to-date knowledge of our products and services, and providing excellent customer service to potential customers.

What does a day in the life of a Sales Representative look like?

• Respond promptly and professionally to customer inquiries via phone, email, or chat

• Provide accurate information about products and services to customers

• Negotiate and closes sales deals over the phone, email or chat

• Identify customer needs and recommends appropriate products or services

• Assist with customer retention efforts

• Transfer non-sales related calls to the appropriate teams

• Maintain accurate documentation of all customer interactions in CRM system

• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules

• Collaborate with other departments as needed to resolve customer issues

• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

• Adhere to company policies and procedures

• Meet or exceed performance targets for related KPIs

• Perform other duties as assigned

What are the required qualifications for a Sales Representative?

• 1 year experience in an inbound or outbound sales role or equivalent, preferably in the call center environment

• Experience in outbound sales preferred

• Experience supporting customers via phone, chat and email preferred

• Strong communication skills, both verbal and written

• Strong negotiation and sales skills

• Proficient in using computers and various software applications such as CRM

Ninja Perks and Benefits

*Full time employees

• Competitive compensation

• Adherence to government-mandated benefits

• Retirement Savings Program with Company Matching

• Life Insurance

• HMO on day 1

• Paid time off, birthday leave

• Bonus and incentive plans

• Opportunities for skills training and personal and professional development

• Employee Referral Program

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