Inbound Customer Support Pro – Training & Growth

Top Alliance; Pasig; On-site; PHP 254,000 - 304,000; Full time

Benefits offered by this job

On-the-job training

Health and wellness benefits

Performance bonuses

Career growth opportunities

Job summary

Top Alliance in Pasig City, Metro Manila is hiring inbound Customer Support representatives on a full-time basis. You will handle calls, emails, and chats, delivering friendly, accurate information and building strong customer relationships.

No prior BPO experience is required, making it an ideal entry point into a customer-facing career. You will be part of a supportive team, with training, a clear career path, and performance-based bonuses.

Qualifications

• High school diploma or equivalent, no prior BPO experience required.
• Excellent English communication, verbal and written.
• Strong listening and problem-solving abilities.
• Patience, empathy, and customer-focused attitude.
• Able to multitask and manage time in fast-paced environments.
• Computer proficiency and adaptability to new software systems.
• Reliable attendance and punctuality.
• Willingness to learn and grow.

Responsibilities

• Handle inbound calls, emails, and chat in a professional manner.
• Provide accurate information and solutions to customer questions.
• Document interactions and maintain records in the company system.
• Resolve issues promptly and escalate complex cases to supervisors.
• Identify customer needs and suggest appropriate products or services.
• Follow company policies and quality standards.
• Support team colleagues and contribute to a positive work environment.
• Aim to meet or exceed performance metrics like resolution rates and CSAT.

Skills

English communication

Active listening

Empathy

Multitasking

Time management

Problem solving

Computer literacy

Punctuality

Education

High school diploma

Job description

Top Alliance in Pasig City, Metro Manila is hiring inbound Customer Support representatives on a full-time basis. You will handle calls, emails, and chats, delivering friendly, accurate information and building strong customer relationships.

No prior BPO experience is required, making it an ideal entry point into a customer-facing career. You will be part of a supportive team, with training, a clear career path, and performance-based bonuses.