No BPO Experience Needed! Inbound Customer Support | Open for All | Up to ₱25K

Top Alliance; Pasig; Presencial; PHP 254 000 - 304 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

On-the-job training

Health and wellness benefits

Performance bonuses

Career growth opportunities

Resumo da oferta

Top Alliance in Pasig City, Metro Manila is hiring inbound Customer Support representatives on a full-time basis. You will handle calls, emails, and chats, delivering friendly, accurate information and building strong customer relationships.

No prior BPO experience is required, making it an ideal entry point into a customer-facing career. You will be part of a supportive team, with training, a clear career path, and performance-based bonuses.

Qualificações

• High school diploma or equivalent, no prior BPO experience required.
• Excellent English communication, verbal and written.
• Strong listening and problem-solving abilities.
• Patience, empathy, and customer-focused attitude.
• Able to multitask and manage time in fast-paced environments.
• Computer proficiency and adaptability to new software systems.
• Reliable attendance and punctuality.
• Willingness to learn and grow.

Responsabilidades

• Handle inbound calls, emails, and chat in a professional manner.
• Provide accurate information and solutions to customer questions.
• Document interactions and maintain records in the company system.
• Resolve issues promptly and escalate complex cases to supervisors.
• Identify customer needs and suggest appropriate products or services.
• Follow company policies and quality standards.
• Support team colleagues and contribute to a positive work environment.
• Aim to meet or exceed performance metrics like resolution rates and CSAT.

Conhecimentos

English communication

Active listening

Empathy

Multitasking

Time management

Problem solving

Computer literacy

Punctuality

Formação académica

High school diploma

Descrição da oferta de emprego

About the role

Top Alliance is seeking enthusiastic and customer-focused individuals to join our team as Inbound Customer Support representatives. This is a full-time position based in Pasig City, Metro Manila. In this role, you will be the frontline of our customer service operations, handling inbound customer inquiries and providing exceptional support across multiple channels. This is an excellent opportunity for individuals looking to launch or advance their career in customer service, with no prior BPO experience required. You will play a vital role in building strong customer relationships and ensuring client satisfaction whilst representing Top Alliance with professionalism and dedication.

Key responsibilities

• Handle inbound customer calls, emails, and chat inquiries in a professional and courteous manner


• Provide accurate information and solutions to customer questions and concerns


• Document customer interactions and maintain detailed records in the company system


• Resolve customer issues promptly and escalates complex matters to supervisors when necessary


• Identify customer needs and offer appropriate products or services where applicable


• Follow company policies, procedures, and quality standards consistently


• Contribute to a positive team environment and support colleagues when needed


• Meet or exceed performance metrics including call handling time, resolution rates, and customer satisfaction scores

What we’re looking for

• High school diploma or equivalent; no BPO experience required


• Excellent communication skills in English, both verbal and written


• Strong listening and problem-solving abilities


• Patience and empathy when dealing with customer concerns


• Ability to multitask and manage time effectively in a fast-paced environment


• Computer proficiency and comfort with learning new software systems


• Reliable attendance and punctuality


• A positive attitude and willingness to learn and grow


• Preferred: Customer service experience or previous exposure to client-facing roles

What we offer

• Competitive salary package up to ₱25,000 per month


• Full-time employment with job security and career growth opportunities


• Comprehensive on-the-job training to ensure your success


• Health and wellness benefits


• Performance incentives and bonuses based on achievement


• Supportive and collaborative work environment


• Opportunities for skill development and career advancement within the company


• Work-life balance initiatives

About us

Top Alliance is a dynamic customer service organisation committed to delivering exceptional support and solutions to our clients. We pride ourselves on building a workplace culture that values employee development, teamwork, and customer excellence. Our mission is to provide outstanding service that exceeds customer expectations whilst creating meaningful opportunities for our team members. We believe in investing in our people and fostering an inclusive environment where everyone can thrive and contribute to our collective success.