Inbound Customer Service Representative – Tagalog Account

ELITE MENTORS Ph; Metro Manila; On-site; PHP 201,000 - 279,000; Full time

Job summary

ELITE MENTORS Ph is hiring inbound customer service representatives for a Tagalog account in Ortigas. We seek friendly, patient individuals to assist customers with concerns and service needs.

Fresh graduates are welcome; onsite work is required. The role supports 24/7 shifts including days and graveyard, with English and Tagalog communication essential for customer satisfaction.

Qualifications

• Must have clear verbal and written communication in English and Tagalog.
• Customer-oriented with good problem-solving ability.
• Willing to work onsite in Ortigas and accommodate a 24/7 shift schedule.
• Fresh graduates are welcome to apply.
• No prior BPO experience required; training provided.

Responsibilities

• Assist customers with inquiries, requests, and service-related concerns
• Address and resolve customer complaints and issues appropriately
• Provide accurate information about products, services, and account concerns
• Assist customers with troubleshooting and basic service requests
• Document customer interactions and update account information when necessary
• Escalate complex concerns to the appropriate department or team
• Maintain a professional, helpful, and customer-focused approach at all times

Skills

Verbal and written communication

Customer-oriented

Problem-solving

Bilingual Tagalog/English

Education

High school diploma / senior high school

Job description

WE ARE HIRING!

Inbound Customer Service Representative – Tagalog Account

We are looking for Inbound Customer Service Representatives who are friendly, patient, and willing to help customers with their concerns and service needs.

JOB DETAILS

• Location: Ortigas
• Setup: Full Onsite
• Schedule: 24/7 — Dayshift & Graveyard Shifts
• Experience: Fresh Graduates & Applicants with no BPO experience are welcome!

JOB RESPONSIBILITIES

• Assist customers with inquiries, requests, and service-related concerns
• Address and resolve customer complaints and issues appropriately
• Provide accurate information about products, services, and account concerns
• Assist customers with troubleshooting and basic service requests
• Document customer interactions and update account information when necessary
• Escalate complex concerns to the appropriate department or team
• Maintain a professional, helpful, and customer-focused approach at all times

QUALIFICATIONS

• High school graduate, senior high school graduate, or college graduate
• Fresh graduates and applicants with no BPO experience are welcome
• Good verbal and written communication skills in Tagalog and English
• Customer-oriented with good problem-solving skills
• Patient, attentive, and willing to assist customers
• Willing to work onsite in Ortigas
• Willing to work on a 24/7 shifting schedule, including dayshift and graveyard shifts

No BPO experience? No problem!

What matters most is your willingness to learn, communicate effectively, and provide excellent customer service.