Customer Service Representative | Onsite

MVP Asia Pacific Inc.; Mabalacat; On-site; PHP 223,000 - 357,000; Full time

Job summary

MVP Asia Pacific Inc in the Clark Freeport Zone, Pampanga, Philippines, seeks a Call Consultant to support outbound campaigns, inbound chats, appointment scheduling, and customer engagement. You will manage service reminders, reschedule bookings, and keep precise records in dealership systems.

The role requires strong communication and at least 2 years in customer service across phones, chat, and email, with CRM and scheduling tools for efficient workflow.。

Qualifications

• 2 years or more experience with customer service across phones, chat, and email.
• Experience working with a car dealership is advantageous.
• Proficiency in CRM software and scheduling tools.
• Strong customer service orientation with empathy and effective problem resolution.
• Attention to detail and accurate data entry.

Responsibilities

• Outbound Calling | SMS Campaigns: contact customers nearing service due dates to remind and schedule.
• Overdue/Lapsed Service: reschedule or bring customers back into the service cycle.
• Inbound Chats: respond to inquiries about service appointments and scheduling.
• Appointment Scheduling: manage calendars to book service appointments.
• Customer Engagement: maintain a positive, professional demeanor during interactions.
• Data Management: accurately record customer information and appointments in dealership systems.

Job description

MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga, Philippines. We were founded with the mission to connect highly skilled offshore professionals with businesses of all sizes across the globe—helping our clients scale with speed and excellence.

At MVP, we foster a culture of professionalism, innovation, and collaboration. Our people enjoy a supportive, growth-driven environment with opportunities for continuous learning, career development and work-life balance.

If you’re driven, passionate about learning, and ready to make an impact, we’d love for you to join our growing team of MVPs!

Call Consultant

Job Description:

• Outbound Calling | SMS Campaigns:
  • Service Due: Contact customers nearing their service due date to remind them of upcoming appointments and encourage timely scheduling.
  • Overdue Service: Reach out to customers who have missed their service appointment dates to reschedule and prevent further delays.
  • Lapsed Service: Contact customers who have significantly exceeded their service intervals to bring them back into the service cycle and maintain their vehicles' health.
  • Various other service call campaigns such as warranty service due, special service offers, promotions or upcoming events to drive workshop traffic and increase bookings.
• Inbound Chats:
  • Respond to incoming chats from customers inquiring about service appointments, providing information, and assisting with scheduling.
• Appointment Scheduling:
  • Efficiently manage schedules and calendars to book customers for service appointments, considering availability and service requirements.
• Customer Engagement:
  • Maintain a positive and professional demeanour during interactions with customers, ensuring their needs are addressed.
• Data Management:
  • Accurately record customer information, service appointments, and communication details in our dealership systems & databases.

Qualifications:

• 2 years or more experience with Customer service: Phones, Chat, Email channels.
• Experience working with Car Dealership company, will be an advantage.
• Proficiency in using customer relationship management (CRM) software and scheduling tools.
• Strong customer service orientation with the ability to empathize and address customer concerns effectively.
• Attention to detail and accuracy in data entry and documentation.
• Time management skills to prioritize tasks and meet appointment scheduling targets.
• Ability to work effectively both independently and as part of a team in a fast-paced environment.
• Excellent communication skills, both verbal and written.