Inbound Cruise Sales Agent — One-Call Wins, Travel

Royal Caribbean Group; Pasay; Sur place; PHP 240 000 - 360 000; Plein temps

Résumé du poste

Royal Caribbean Group is seeking an Agent for CO Inbound Sales in the Philippines. The role handles inbound guest calls, applies sales techniques to close on a single call, and ensures high guest satisfaction from inquiry to sailing.

You will work in a direct consumer outreach sales team, meeting revenue, conversion, and service targets month to month. Responsibilities include assessing guest needs, creating reservations, managing existing bookings, and collaborating with other departments to

Qualifications

• Must have prior sales experience.
• Phone sales experience preferred (1+ year).
• Ability to use qualifying questions to move sales on one call.

Responsabilités

• Evaluate guest needs and suggest products, creating accurate reservations.
• Service existing bookings per guest requests and rules.
• Provide one-call resolution and finalize reservations.
• Collaborate with other departments to obtain accurate information for guests.
• Ensure guest inquiries are handled efficiently within call times.
• Capture essential information and payments during interactions.

Connaissances

Sales experience

Phone sales

Qualifying questions

Communication

Relationship building

Brand standards

Description du poste

Royal Caribbean Group is seeking an Agent for CO Inbound Sales in the Philippines. The role handles inbound guest calls, applies sales techniques to close on a single call, and ensures high guest satisfaction from inquiry to sailing.

You will work in a direct consumer outreach sales team, meeting revenue, conversion, and service targets month to month. Responsibilities include assessing guest needs, creating reservations, managing existing bookings, and collaborating with other departments to