Inbound Sales Advisor - Customer Experience

Royal Caribbean Group; Pasay; On-site; PHP 280,000 - 380,000; Full time

Job summary

Royal Caribbean Group is seeking an Agent, CO Inbound Sales based in Metro Manila to handle inbound guest calls, finalize bookings on a single call, and deliver outstanding service from first contact through sailing. You will drive revenue, manage reservations, and exceed guest expectations while maintaining brand standards.

The role focuses on direct consumer outreach within our contact center, requiring strong sales skills, effective communication, and thorough knowledge of vacation offerings.

Qualifications

• At least 1 year of phone sales experience.
• Ability to use qualifying questions to close sales on one call.
• Strong communication to explain vacation details per brand standards.

Responsibilities

• Evaluate guest needs and identify products to fit requirements.
• Process reservations and payments accurately.
• Provide one-call resolution and exceptional guest service.
• Coordinate with other departments to finalize bookings and information.
• Maintain brand standards in all guest interactions.
• Meet or exceed weekly and monthly sales targets.

Skills

Phone sales

Sales techniques

Relationship building

Communication

Schedule discipline

Computer skills

Job description

Royal Caribbean Group is seeking an Agent, CO Inbound Sales based in Metro Manila to handle inbound guest calls, finalize bookings on a single call, and deliver outstanding service from first contact through sailing. You will drive revenue, manage reservations, and exceed guest expectations while maintaining brand standards.

The role focuses on direct consumer outreach within our contact center, requiring strong sales skills, effective communication, and thorough knowledge of vacation offerings.