River Cruise Sales Specialist — Inbound/Outbound Pro

KMC Careers; Philippines; On-site; PHP 240,000 - 420,000; Full time

Job summary

KMC Careers in the Philippines is seeking a Personal River Cruise Sales Specialist to drive revenue by promoting river cruise products and handling inbound and outbound calls. You will manage the full sales cycle, follow up on sailing dates, and nurture client relationships to encourage repeat business.

You will build a personal book of business, understand itineraries, and collaborate with service and operations teams to ensure a seamless guest experience.

Qualifications

• Experience in travel or cruise sales is preferred.
• Proven ability to meet sales targets and KPI metrics.
• Strong verbal and written communication skills.

Responsibilities

• Handle inbound and outbound calls to promote, sell, and close river cruise reservations.
• Manage the full sales cycle from initial contact to closing the booking, following up with the sailing date and maintaining a post-cruise relationship.
• Build and maintain long-term relationships with clients to drive repeat business.
• Maintain and grow a personal book of business through consistent outreach and follow up.
• Understand product offerings, itineraries, and promotions to effectively match clients with the right cruise.
• Log all sales activities, call notes, and client interactions in the CRM system.
• Follow up on marketing campaigns, online inquiries, and abandoned bookings.
• Meet or exceed monthly sales targets and KPI metrics.
• Achieve individual and team sales targets, including revenue, conversion rates, and productivity goals.
• Collaborate with customer service and operations teams to ensure seamless guest experiences.
• Continuously monitors inbound call queue and updates availability as necessary.
• Ensure accuracy of all reservations including guest details, pricing, promotions, and special requests.
• Proficiency in using CRM systems and office software.

Skills

Inbound calls

Outbound calls

Sales targets

CRM usage

Customer service

Negotiation

Cross-selling

Multi-lingual

Tools

CRM system

Job description

KMC Careers in the Philippines is seeking a Personal River Cruise Sales Specialist to drive revenue by promoting river cruise products and handling inbound and outbound calls. You will manage the full sales cycle, follow up on sailing dates, and nurture client relationships to encourage repeat business.

You will build a personal book of business, understand itineraries, and collaborate with service and operations teams to ensure a seamless guest experience.