Inbound Collections Specialist - Customer Care & Recoveries

Metrobank; Pasay; On-site; PHP 279,000 - 390,600; Full time

Job summary

Metrobank is seeking a Collections Inbound Specialist to efficiently handle collection requests and complaints from clients. Your role involves achieving team targets and ensuring compliance with established procedures.

The ideal candidate should have a bachelor's degree in business and at least 1 year of collections experience, particularly in banking or credit card collections. Proficiency in Microsoft applications is required, and willingness to work onsite 100% of the time is mandatory.

Qualifications

• Must have at least 1 year of collections experience, preferably in banking or credit card collections.
• Good communication skills are necessary for handling customer inquiries.
• Willingness to work on shifting schedules and overtime when needed.

Responsibilities

• Resolve and facilitate collection-related requests from clients via phone.
• Achieve set targets and productivity standards as part of a team.
• Comply with policies and procedures established by the company.

Skills

Collections experience

Oral and written communication skills

Proficiency in MS Word

Proficiency in MS Excel

Proficiency in MS PowerPoint

Education

Bachelor's degree in business or related field

Job description

Metrobank is seeking a Collections Inbound Specialist to efficiently handle collection requests and complaints from clients. Your role involves achieving team targets and ensuring compliance with established procedures.

The ideal candidate should have a bachelor's degree in business and at least 1 year of collections experience, particularly in banking or credit card collections. Proficiency in Microsoft applications is required, and willingness to work onsite 100% of the time is mandatory.