Head of Collections Strategy & Performance

Metrobank; Pasay; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Metrobank is hiring a Head for Collections Strategies and Business Performance. The position entails leading a team to drive effective collections strategies using various systems and tools. The jobholder will ensure compliance with standards and foster collaboration to optimize performance and mitigate risks.

Ideal candidates must have a bachelor’s degree in business and substantial experience (at least 7 years) in collections, preferably within the banking sector. A managerial role is essential, along with strong analytical skills in managing performance metrics.

Qualifications

• Bachelor's degree holder, preferably in business.
• At least 7 years of experience in collections or credit management.
• Strong knowledge of bank and credit card processes.
• 5 years of supervisory or managerial experience.

Responsibilities

• Lead and manage Collections strategies to meet goals.
• Analyze data for improving Collections metrics.
• Manage the performance of Collections systems.
• Coach and motivate team members.
• Ensure compliance with regulatory policies.

Skills

Collections Management

Data Analysis

Team Leadership

Risk Management

Customer Relationship Management

Education

Bachelor’s degree in business

Tools

MS Word

MS Excel

MS PowerPoint

Tallyman

Adeptra

Predictive Dialer

SQL

Job description

Metrobank is hiring a Head for Collections Strategies and Business Performance. The position entails leading a team to drive effective collections strategies using various systems and tools. The jobholder will ensure compliance with standards and foster collaboration to optimize performance and mitigate risks.

Ideal candidates must have a bachelor’s degree in business and substantial experience (at least 7 years) in collections, preferably within the banking sector. A managerial role is essential, along with strong analytical skills in managing performance metrics.