CBS - COLLECTIONS ASSOCIATE

Metrobank; Pasay; On-site; PHP 380,000 - 520,000; Full time

Job summary

Metrobank is seeking a Collections Associate (Midrange) to manage delinquency control for mid-range accounts and support the Collections Officer in monitoring external agencies. The role requires upholding policies, meeting targets, and coordinating to ensure timely collections.

The position involves negotiating restructures, reviewing payment proposals, and addressing customer issues while working onsite with a dynamic banking team.

Qualifications

• Bachelor's degree holder preferred in business or related field.
• Experience in banking or credit card collections is an advantage.
• Good oral and written communication is required.
• Proficient in MS Word, Excel, PowerPoint.

Responsibilities

• Control delinquency of Mid-Range accounts.
• Conduct calls to follow up payments from delinquent cardholders.
• Obtain information on delinquent accounts from Metrobank group and other sources.
• Negotiate restructuring of delinquent accounts.
• Evaluate payment proposals and recommend approvals or disapprovals.
• Assist collection agencies on payment inquiries and client information.

Skills

Good communication

MS Word

Excel

PowerPoint

Education

Bachelor's degree in business

Tools

MS Word

Excel

PowerPoint

Job description

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

Position Title:Collections Associate (Midrange)

Job Summary

• The jobholder performs collection activities for mid-range (30–59 days) past due accounts. He/She is responsible for achieving set targets, meeting team standards, and complying with policies and procedures.
• The position also assists the Collection Officer in monitoring the performance of external collection agencies through coordination, planning, and organizing to meet targets.
• He/She may also assist in motivating, monitoring, and disseminating information to the team.

Specific Duties & Responsibilities

• Control delinquency of Mid-Range accounts

Conduct telephone calls to follow up payments from delinquent cardholders

Obtain additional information on delinquent accounts from Metrobank group and other sources

Negotiate restructuring of delinquent accounts

Evaluate payment proposals beyond guidelines and recommend approval/disapproval

Assist collection agencies on payment inquiries, client information, and payment computations

• Minimize risk and credit losses

Detect and block fraudulent accounts early and report to supervisor

Block delinquent accounts to prevent further exposure

Recommend accounts for early referral to collection agencies

• Address customer issues

Process requests for updates (billing address, contact info) and forward to Collections Back Office

Refer complaints such as: (Unposted/misposted payments, Incorrect transactions, Late/non-receipt of SOA, Failed debit arrangements, Fee reversals, Disputed transactions, Evaluate and recommend approval/disapproval of waiver requests

• Perform other functions

Perform additional duties/projects such as:

(BORC, BCP, Cost Champion, Corporate Correspondent, Line Trainer, e-Champ)

Qualifications:

• Bachelor’s degree holder; preferably graduate of a business course
• Experience in banking or credit card collections is an advantage
• Good oral and written communication
• Proficient in MS Word, Excel, PowerPoint
• Willing to work overtime (including weekends/holidays)
• Willing to work on shifting schedules
• Willing to work onsite 100%

Other Details:

Rank:Rank and File

Unit: Consumer Business Sector / Collections and Recoveries