Collections Strategist: Card Debt Recovery & Negotiation

Metrobank; Philippines; On-site; PHP 335,000 - 502,000; Full time

Job summary

Metrobank seeks a Collections Specialist in the Philippines to perform collection activities for overdue accounts, achieve targets, and ensure policy compliance.

The role involves contacting delinquent cardholders, negotiating settlements, and coordinating with internal teams and agencies to recover amounts.) The successful candidate will hold a bachelor’s degree in business or related field, have at least 1 year of collections experience, and be proficient in Word, Excel and PowerPoint, with

Qualifications

• Bachelor’s degree holder; preferably business.
• At least 1 year of collections experience, preferably from credit card company, bank or collection agencies.
• Proficient in Microsoft Word, Excel and PowerPoint.
• Knowledge on collection systems such as Prime, Tallyman, CIMS and Ifrend.
• Knowledge on collections policies/procedures is an advantage.

Responsibilities

• Control delinquency of Hardcore accounts within set standards (60%).
• Conduct telephone calls to follow up payment from delinquent cardholders.
• Negotiate restructuring of delinquent accounts, evaluate payment proposals beyond existing guidelines and recommend approval/disapproval of request.
• Initiate/recommend accounts for set-off of outstanding balance from deposits with Metrobank group and/or its subsidiaries.
• Assists collection agencies with regards to collection queries such as payment inquiry, client information and computations for payment arrangements.
• Assist Early Endorsement TL by conducting agency visit to establish close monitoring and coordination and ensure that a visit report is submitted within the agreed turn-around time.
• Ensure timely submission of commission schedules and requests for Cashier’s Order cheques due to the collection agencies.
• Conduct a robust bi-annual Business Review for assigned collection agencies.
• Results of collection efforts and payments of all accounts endorsed to the collection agencies are strictly monitored with periodic reports being transmitted to collection agencies.

Skills

Collections experience

Negotiation

Communication

Education

Bachelor’s degree in business

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Metrobank seeks a Collections Specialist in the Philippines to perform collection activities for overdue accounts, achieve targets, and ensure policy compliance.

The role involves contacting delinquent cardholders, negotiating settlements, and coordinating with internal teams and agencies to recover amounts.) The successful candidate will hold a bachelor’s degree in business or related field, have at least 1 year of collections experience, and be proficient in Word, Excel and PowerPoint, with