CBS - COLLECTIONS INBOUND SPECIALIST

Metrobank; Pasay; On-site; PHP 279,000 - 390,600; Full time

Job summary

Metrobank is seeking a Collections Inbound Specialist to efficiently handle collection requests and complaints from clients. Your role involves achieving team targets and ensuring compliance with established procedures.

The ideal candidate should have a bachelor's degree in business and at least 1 year of collections experience, particularly in banking or credit card collections. Proficiency in Microsoft applications is required, and willingness to work onsite 100% of the time is mandatory.

Qualifications

• Must have at least 1 year of collections experience, preferably in banking or credit card collections.
• Good communication skills are necessary for handling customer inquiries.
• Willingness to work on shifting schedules and overtime when needed.

Responsibilities

• Resolve and facilitate collection-related requests from clients via phone.
• Achieve set targets and productivity standards as part of a team.
• Comply with policies and procedures established by the company.

Skills

Collections experience

Oral and written communication skills

Proficiency in MS Word

Proficiency in MS Excel

Proficiency in MS PowerPoint

Education

Bachelor's degree in business or related field

Job description

Position Title: Collections Inbound Specialist

Job Summary

The role is responsible for the timely and efficient resolution and facilitation of collection related requests, queries, and complaints made by internal and external clients received via phone. The role is also in charge of attaining set targets and productivity standards collectively with other team members and compliance with policies and procedures.

Specific Duties & Responsibilities

• Bachelor’s degree holder; preferably graduate of business course
• At least 1 year of collections experience; preferably working from Inbound, Hardcore Unit from credit card company, bank or collection agencies
• Proficient in the following Microsoft applications: Word, Excel and PowerPoint
• Working knowledge of collection systems and policies/procedures is an advantage
• Experience in handling inbound and customer service calls

Qualifications

• Bachelor’s degree holder; preferably graduate of a business course
• Experience in banking or credit card collections is an advantage
• Good oral and written communication
• Proficient in MS Word, Excel, PowerPoint
• Willing to work overtime (including weekends/holidays)
• Willing to work on shifting schedules
• Willing to work onsite 100%

Other Details

Rank: Rank and File

Unit: Consumer Business Sector / Credit Operations Group / Collections and Recoveries Division