Lead Generation Specialist

Webhosting; Hinoba-an; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Competitive HMO benefits

Punctuality Bonus

Generous Vacation policy

Job summary

Bluehost is seeking a Lead Generation Specialist (Inbound Chat) to educate prospective customers about our products, qualify inbound opportunities, and route high-value leads to Account Executives. You will engage with leads and current customers, convert queries into consultative conversations, and collaborate across Sales, Customer Success, and other teams to ensure a smooth journey.

The role focuses on fast, professional responses, precise CRM updates, and achieving targets for response time

Responsibilities

• Engage with inbound leads, chats, and referrals to understand goals and identify sales opportunities.
• Qualify interest by uncovering customer needs, purchase intent, and readiness to buy, then route high-value SQLs to the appropriate Account Executive team.
• Convert product and technical questions into consultative sales conversations by recommending solutions that address immediate needs and create value.
• Conduct meaningful account reviews to uncover upsell, cross-sell, and expansion opportunities within the existing customer base.
• Respond quickly and professionally to inbound inquiries, ensuring a high-quality customer experience and timely follow-up.
• Collaborate closely with Account Executives, Sales Leadership, Customer Success, and other internal teams to create a smooth customer journey and strong handoffs.
• Maintain accurate records of all customer interactions, lead status, and next steps in the CRM.
• Meet or exceed goals related to lead response time, qualification quality, conversion, and pipeline generation.
• Stay current on Bluehost products, promotions, competitive offerings, and sales processes to confidently position solutions and support customer needs.

Job description

Not specified Full-time Senior Operations

Job Description

Who we are.

At Bluehost, we believe all small businesses deserve the opportunity to succeed online. Our mission is to give small businesses the confidence to think big. We’re the all-in-one platform for small businesses to grow online with powerful simplicity, premium performance, smart tools and human support.

We’re looking for motivated, energetic, and dynamic individuals to join our team. As aLead Generation Specialist (Inbound Chat)at Bluehost, you’ll play a pivotal role in growing our customer base by educating prospective customers on the value of our products and services, qualifying inbound opportunities, and routing high-value leads to the appropriate Account Executive team.

What you’ll do & how you’ll make an impact.

Engage with inbound leads, current customers, chats, and referrals to understand their goals and identify sales opportunities.

Qualify interest by uncovering customer needs, purchase intent, and readiness to buy, then route high-value SQLs to the appropriate Account Executive team.

Convert product and technical questions into consultative sales conversations by recommending solutions that address immediate needs and create value.

Conduct meaningful account reviews to uncover upsell, cross-sell, and expansion opportunities within the existing customer base.

Respond quickly and professionally to inbound inquiries, ensuring a high-quality customer experience and timely follow-up.

Collaborate closely with Account Executives, Sales Leadership, Customer Success, and other internal teams to create a smooth customer journey and strong handoffs.

Maintain accurate records of all customer interactions, lead status, and next steps in the CRM.

Meet or exceed goals related to lead response time, qualification quality, conversion, and pipeline generation.

Stay current on Bluehost products, promotions, competitive offerings, and sales processes to confidently position solutions and support customer needs.

Why you’ll love us.

Work-life balance.Our work is thrilling and meaningful, but we know balance is key to living well.

We celebrate one another’s differences.We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.

We care about you.We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 200k MBL with two free dependents upon regularization! We also give out Punctuality Bonus, Generous Vacation policy, and much more!

Where can we take you?Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with Bluehost #OTOD!

#Bluehost #LI-DB1

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.