Inbound Voice Support Agent — Customer Care (0-3 yrs)

ExlService Holdings, Inc.; Philippines; On-site; PHP 1,177,163 - 1,765,744; Full time

Job summary

A leading BPO service provider is seeking a Customer Care Representative for a role based in Quezon, Philippines. The candidate will handle inbound voice interactions, assisting customers and resolving their issues. The ideal candidate should have at least one year of international voice BPO experience and possess good communication skills in English. This position requires problem-solving capabilities and a strong focus on customer satisfaction.

Qualifications

• At least 1 year of international voice BPO experience.
• Good or above average English communication skills.

Responsibilities

• Interact with customers to provide information and assistance.
• Create, manage, and drive closure on service requests.
• Solve problems and handle issues through coordination with various departments.
• Handle straightforward problems and refer complex issues to senior staff.
• Provide excellent customer service focusing on customer experience.

Skills

Good English communication skills

Job description

A leading BPO service provider is seeking a Customer Care Representative for a role based in Quezon, Philippines. The candidate will handle inbound voice interactions, assisting customers and resolving their issues. The ideal candidate should have at least one year of international voice BPO experience and possess good communication skills in English. This position requires problem-solving capabilities and a strong focus on customer satisfaction.