Patient Care Representative

E-Solutions IT Services; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A healthcare service provider in Quezon City is seeking a qualified Scheduling Coordinator. In this role, you will manage patient appointments for radiology procedures, ensuring accuracy and compliance with regulations. Candidates should have at least one year of experience in healthcare scheduling and strong organizational skills. Familiarity with Exa RIS is a plus. The position offers a dynamic work environment with opportunities for growth.

Qualifications

• Minimum 1 year of experience in a healthcare scheduling account.
• Familiarity with Exa RIS (Konica) or other Radiology Information Systems (RIS) is a plus.
• Knowledge of medical terminology and radiology procedures is an advantage.

Responsibilities

• Schedule and confirm patient appointments for various radiology procedures.
• Verify insurance details, pre-authorizations, and patient eligibility.
• Maintain patient confidentiality in compliance with HIPAA and company policies.

Skills

Healthcare scheduling experience

Organizational skills

Verbal communication

Written communication

Multitasking

Education

High school diploma or equivalent

Associate’s degree in healthcare administration

Tools

Exa RIS (Konica)

Microsoft Office Suite

Job description

Job Responsibilities

• Schedule and confirm patient appointments for radiology procedures, including MRI, X-ray, Mammogram, CT scans, and Ultrasounds.
• Utilize Exa RIS (Konica) to efficiently manage patient scheduling, records, and workflow.
• Verify insurance details, pre-authorizations, and patient eligibility before scheduling procedures.
• Provide patients with clear instructions regarding preparation, arrival times, and necessary documents.
• Answer patient inquiries, resolve scheduling conflicts, and reschedule appointments as needed.
• Coordinate with radiology technologists and healthcare providers to ensure seamless patient care.
• Maintain patient confidentiality in compliance with HIPAA and company policies.
• Handle high-volume calls while maintaining professionalism and empathy.
• Document patient interactions, appointment details, and any special requests accurately.
• Assist with administrative tasks related to radiology scheduling and data management.

Qualifications

• Minimum 1 year of experience in a healthcare scheduling account
• Familiarity with Exa RIS (Konica) or other Radiology Information Systems (RIS) is a plus
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to multitask in a fast-paced environment
• Proficiency in scheduling software and Microsoft Office Suite
• Knowledge of medical terminology and radiology procedures is an advantage
• High school diploma or equivalent required; Associate’s degree in healthcare administration is a plus