Customer Experience Ambassador (Iloilo)

Globe Telecom; Iloilo; On-site; PHP 167,000 - 279,000; Full time

Job summary

Globe Telecom is hiring to create a positive, memorable experience for customers by offering guidance on Globe products and services and resolving issues. The role focuses on assisting customers in digital channels and supporting sales and service needs within a dynamic environment.

Responsibilities include guiding customers through digital journeys, processing applications and payments, and ensuring smooth service interactions. Equal opportunity practices apply throughout the hiring process.

Qualifications

• Customer-focused professional with strong communication.
• Experience handling sales and service requirements.
• Familiarity with digital channels and customer journeys.

Responsibilities

• Assist customers’ journey in using digital channels via face-to-face digital user assistance or education.
• Attend to sales and service needs of customers.
• Approve and process sales and services applications and transactions in the system.
• Process payments for bills, purchases, and other transactions.

Skills

Customer service

Sales

Digital channels

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Responsible for creating a positive and memorable experience for Globe customers by providing assistance, recommendations, on best Globe products and services to meet their needs and/or resolving their issues.

Job Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.