ICT System Administrator – Genetec Security Center Expert

cai; Manila; Hybrid; PHP 480,000 - 600,000; Full time

Job summary

CAI is seeking a System Administrator (ICT) for hybrid work in Mandaluyong City. You will administer, optimize, and integrate Genetec Security Center and related ICT systems while supporting CSRS operations and lifecycle management.

The role emphasizes incident resolution, system health monitoring, and collaboration with vendors and internal teams to ensure secure and reliable technology services.

Responsibilities

• Perform periodic health assessments of ICT infrastructure, including servers, databases, storage, applications, services, licenses, network connectivity, and connected field devices.
• Conduct preventive maintenance activities, backup verification, capacity planning, configuration reviews, and system performance assessments.
• Monitor system availability, operational status, license utilization, vendor support agreements, maintenance contracts, and lifecycle milestones.
• Develop recommendations for system optimization, software and firmware updates, infrastructure refresh, lifecycle replacement, and operational improvements.
• Provide incident investigation, troubleshooting, problem resolution, and technical support for ICT systems.
• Diagnose hardware, software, infrastructure, database, application, network, and integration issues affecting supported systems.
• Coordinate with vendors, implementation partners, and internal stakeholders to restore services, perform root cause analysis, and recommend corrective actions.
• Maintain incident records, status reporting, technical documentation, and knowledge management artifacts for all assigned task orders.
• Initial support shall focus on Genetec Security Center, including Security Desk, Omnicast, Synergis, Federation, Global Cardholder Management, and associated components.
• Plan, coordinate, and support implementation, upgrades, migrations, enhancements, and expansion of ICT platforms throughout their lifecycle.
• Prepare implementation plans, testing procedures, rollback strategies, validation activities, commissioning documentation, and post-implementation reports.
• Coordinate software, firmware, operating system, database, middleware, and infrastructure upgrades supporting approved ITD solutions.
• Support deployment of new capabilities, expansion of existing systems, and onboarding of additional sites, facilities, users, and connected devices.
• Provide technical advisory services for ICT architecture, solution design, interoperability, systems integration, and technology planning.
• Support integration of ICT systems with enterprise platforms, identity management services, and other approved business applications.
• Prepare technical specifications, architecture diagrams, configuration documentation, and knowledge transfer materials.
• Participate in technical workshops, design reviews, proof-of-concept activities, procurement support, and implementation planning for ICT initiatives.
• Review ICT system configurations and provide recommendations to improve cybersecurity, resilience, and operational reliability.
• Support security hardening, vulnerability remediation, patch validation, privileged access management, audit logging, and disaster recovery preparedness.
• Coordinate with cybersecurity and governance teams to address security findings and monitor compliance requirements.

Job description

CAI is seeking a System Administrator (ICT) for hybrid work in Mandaluyong City. You will administer, optimize, and integrate Genetec Security Center and related ICT systems while supporting CSRS operations and lifecycle management.

The role emphasizes incident resolution, system health monitoring, and collaboration with vendors and internal teams to ensure secure and reliable technology services.