System Administrator (ICT)

cai; Manila; Hybrid; PHP 480,000 - 600,000; Full time

Job summary

CAI is seeking a System Administrator (ICT) for hybrid work in Mandaluyong City. You will administer, optimize, and integrate Genetec Security Center and related ICT systems while supporting CSRS operations and lifecycle management.

The role emphasizes incident resolution, system health monitoring, and collaboration with vendors and internal teams to ensure secure and reliable technology services.

Responsibilities

• Perform periodic health assessments of ICT infrastructure, including servers, databases, storage, applications, services, licenses, network connectivity, and connected field devices.
• Conduct preventive maintenance activities, backup verification, capacity planning, configuration reviews, and system performance assessments.
• Monitor system availability, operational status, license utilization, vendor support agreements, maintenance contracts, and lifecycle milestones.
• Develop recommendations for system optimization, software and firmware updates, infrastructure refresh, lifecycle replacement, and operational improvements.
• Provide incident investigation, troubleshooting, problem resolution, and technical support for ICT systems.
• Diagnose hardware, software, infrastructure, database, application, network, and integration issues affecting supported systems.
• Coordinate with vendors, implementation partners, and internal stakeholders to restore services, perform root cause analysis, and recommend corrective actions.
• Maintain incident records, status reporting, technical documentation, and knowledge management artifacts for all assigned task orders.
• Initial support shall focus on Genetec Security Center, including Security Desk, Omnicast, Synergis, Federation, Global Cardholder Management, and associated components.
• Plan, coordinate, and support implementation, upgrades, migrations, enhancements, and expansion of ICT platforms throughout their lifecycle.
• Prepare implementation plans, testing procedures, rollback strategies, validation activities, commissioning documentation, and post-implementation reports.
• Coordinate software, firmware, operating system, database, middleware, and infrastructure upgrades supporting approved ITD solutions.
• Support deployment of new capabilities, expansion of existing systems, and onboarding of additional sites, facilities, users, and connected devices.
• Provide technical advisory services for ICT architecture, solution design, interoperability, systems integration, and technology planning.
• Support integration of ICT systems with enterprise platforms, identity management services, and other approved business applications.
• Prepare technical specifications, architecture diagrams, configuration documentation, and knowledge transfer materials.
• Participate in technical workshops, design reviews, proof-of-concept activities, procurement support, and implementation planning for ICT initiatives.
• Review ICT system configurations and provide recommendations to improve cybersecurity, resilience, and operational reliability.
• Support security hardening, vulnerability remediation, patch validation, privileged access management, audit logging, and disaster recovery preparedness.
• Coordinate with cybersecurity and governance teams to address security findings and monitor compliance requirements.

Job description

System Administrator (ICT) Req number: R8495 Employment type: Full time Worksite flexibility: Hybrid

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As the System Administrator (ICT) you will provide Information and Communications Technology (ICT) technical, administrative, and advisory services through individual task orders issued under this IDIQ arrangement to support the planning, implementation, maintenance, enhancement, integration, and lifecycle management of current and future technology systems utilized by the Organizational Resilience and Security Division (CSRS).

Job Description

We are looking for a System Administrator (ICT) to focus on the administration, optimization, integration, and ongoing enhancement of the Genetec Security Center platform, enterprise security management system supporting electronic access control, video surveillance, and related security operations. This position will be full-time and hybrid in Mandaluyong City.

What You'll Do

Initially provide these services for the Genetec Security Center platform, with subsequent task orders supporting additional ICT systems deployed within CSRS

• Perform periodic health assessments of ICT infrastructure, including servers, databases, storage, applications, services, licenses, network connectivity, and connected field devices supporting CSRS operational systems
• Conduct preventive maintenance activities, backup verification, capacity planning, configuration reviews, and system performance assessments
• Monitor system availability, operational status, license utilization, vendor support agreements, maintenance contracts, and technology lifecycle milestones
• Develop recommendations for system optimization, software and firmware updates, infrastructure refresh, lifecycle replacement, and operational improvements
• Provide incident investigation, troubleshooting, problem resolution, and technical support for ICT systems supporting CSRS operations
• Diagnose hardware, software, infrastructure, database, application, network, and integration issues affecting supported systems
• Coordinate with vendors, implementation partners, and internal stakeholders to restore services, perform root cause analysis, and recommend corrective actions
• Maintain incident records, status reporting, technical documentation, and knowledge management artifacts for all assigned task orders
• Initial support shall focus on Genetec Security Center, including Security Desk, Omnicast, Synergis, Federation, Global Cardholder Management, and associated components
• Plan, coordinate, and support implementation, upgrades, migrations, enhancements, and expansion of ICT platforms throughout their lifecycle
• Prepare implementation plans, testing procedures, rollback strategies, validation activities, commissioning documentation, and post-implementation reports. Coordinate software, firmware, operating system, database, middleware, and infrastructure upgrades supporting approved ITD solutions
• Support deployment of new capabilities, expansion of existing systems, and onboarding of additional sites, facilities, users, and connected devices
• Initial activities will focus on the Genetec Security Center platform, with future task orders supporting other CSRS technologies
• Provide technical advisory services for ICT architecture, solution design, interoperability, systems integration, and technology planning
• Support integration of ICT systems with enterprise platforms, identity management services, visitor management systems, emergency communications platforms, reporting solutions, and other approved business applications
• Prepare technical specifications, architecture diagrams, configuration documentation, as-built documentation, operational procedures, administrator guides, and knowledge transfer materials
• Participate in technical workshops, design reviews, proof-of-concept activities, procurement support, and implementation planning for current and future ICT initiatives
• Review ICT system configurations and provide recommendations to improve cybersecurity, resilience, and operational reliability
• Support security hardening, vulnerability remediation, patch validation, privileged access management, audit logging, backup validation, and disaster recovery preparedness
• Coordinate with ADB cybersecurity, infrastructure, and governance teams to address security findings, monitor compliance requirements, and support technology risk management activities
• Assist with ICT governance activities, technical standards, lifecy