IAM Engineer - Sailpoint IdentiyIQ

Stefanini, Inc; Muntinlupa; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

A technology services provider is seeking an IAM Engineer specializing in Sailpoint IdentityIQ. The role will involve providing L3 support, ensuring compliance with SLA's, and fostering user experience through effective communication. Candidates should have 2+ years of experience with Sailpoint IdentityIQ, knowledge in directory services and database administration, as well as strong analytical skills. The position emphasizes a commitment to operational excellence and process improvement.

Qualifications

• 2+ years of hands-on experience with Sailpoint IdentityIQ.
• Certification in Identity Security Engineer is an added advantage.
• Understanding of lifecycle events workflow (Joiner, Mover, Leaver, Rehire).
• Knowledge of directory services (Active Directory, EntraID, LDAP).
• Knowledge of database administration (SQL, MSSQL).
• Experience with technologies such as Java, JavaScript, XML.
• Knowledge of ITIL processes (incident, problem, change management).
• Strong analytical and problem-solving skills.
• Strong communication skills and experience in supporting an international user community.
• Willingness to shift as required.

Responsibilities

• Provide L3 support for Sailpoint IdentityIQ, troubleshooting and resolving incidents.
• Ensure all tickets/incidents are resolved within committed SLA's.
• Maintain documentation of support processes and operational procedures.
• Maintain dashboard reporting on performance, access reviews, and compliance activities.
• Collaborate with service team and stakeholders for operational excellence.
• Maintain dashboard reporting on performance, access reviews and compliance.
• Collaborate with managed service team and stakeholders daily for operational excellence.

Skills

Hands-on experience with Sailpoint IdentityIQ

Understanding of lifecycle events workflow

Knowledge of directory services

Knowledge of database administration

Experience with Java, JavaScript, XML

Knowledge of ITIL processes

Strong analytical and problem-solving skills

Strong communication skills

Shift flexibility

Analytical skills

Communication skills

Shift flexibility

Job description

IAM Engineer - Sailpoint IdentityIQ Alabang

Posted: 3/16/2026 | Job ID: 63180 | Category: Information Technology | Position Type: Full Time | Remaining Positions: 4 | Location: Alabang

What will you do?

• Provide L3 support for Sailpoint IdentityIQ, including troubleshooting, service requests, incident resolution and problem management
• Ensure that all tickets/incidents are resolved within committed SLA's
• Ensure positive user-experience through clear communication and timely support
• Continuously identifying opportunities for process improvement and task automation.
• Maintain documentation of support processes, knowledge articles, and operational procedures.
• Maintain dashboard reporting on performance, access reviews, and compliance activities etc.
• Collaborate closely with managed service team and other stakeholders on a day-to-day basis to ensure operational excellence for our service.

What do you need to succeed?

• 2+ years of hands‑on experience with Sailpoint IdentityIQ.
• Certification in Identity Security Engineer has added advantage.
• Understanding of lifecycle events workflow (Joiner, Mover, Leaver and Rehire etc).
• Knowledge of directory services (Active Directory, EntraID and LDAP).
• Knowledge of database administration (SQL and MSSQL).
• Experience with technologies such as Java, JavaScript, XML.
• Knowledge of ITIL processes (incident, problem, change management).
• Strong analytical and problem‑solving skills.
• Strong communication skills and experience in supporting and collaborating with an international user community.
• Shift flexibility and schedule adherence are required for the position.

Pay Range

Based on Experience