IAM Engineer - SailPoint IdentityIQ | L3 Support

Stefanini North America and APAC; Muntinlupa; On-site; PHP 900,000 - 1,100,000; Full time

Job summary

Stefanini North America and APAC is seeking an L3 IT security/identity management specialist to provide Level 3 support for Sailpoint IdentityIQ in a dynamic global environment. You will troubleshoot, resolve incidents and manage problems while ensuring SLA adherence and a positive user experience.

Responsibilities include documenting procedures, maintaining dashboards, and coordinating with managed service teams to drive operational excellence.

Qualifications

• 2+ years of hands-on experience with Sailpoint IdentityIQ.
• Certification in Identity Security Engineer is an added advantage.
• Understanding of Lifecycle events workflow (Joiner, Mover, Leaver and Rehire etc).
• Knowledge of directory services (Active Directory, EntraID and LDAP).
• Knowledge of database administration (SQL and MSSQL).
• Experience with technologies such as Java, JavaScript, XML.
• Knowledge of ITIL processes (incident, problem, change management).
• Strong analytical and problem-solving skills.
• Strong communication skills and experience in supporting and collaborating with an international user community.
• Shift flexibility and schedule adherence are required for the position.

Responsibilities

• Provide L3 support for Sailpoint IdentityIQ, including troubleshooting, service requests, incident resolution and problem management
• Ensure that all the tickets/incidents are resolved within committed SLA's
• Ensure positive user-experience through clear communication and timely support
• Continuously identifying opportunities for process improvement and tasks automation.
• Maintain documentation of support processes, knowledge articles, and operational procedures.
• Maintain dashboard reporting on performance, access reviews, and compliance activities etc
• Collaborate closely with managed service team and other stakeholders on a day-to-day basis to ensure operational excellence for our service.

Skills

Sailpoint IdentityIQ

Lifecycle events workflow

ITIL processes

Analytical skills

Communication skills

Problem-solving

Java

JavaScript

XML

LDAP

Active Directory

EntraID

Tools

Java

JavaScript

XML

SQL

MSSQL

Job description

Stefanini North America and APAC is seeking an L3 IT security/identity management specialist to provide Level 3 support for Sailpoint IdentityIQ in a dynamic global environment. You will troubleshoot, resolve incidents and manage problems while ensuring SLA adherence and a positive user experience.

Responsibilities include documenting procedures, maintaining dashboards, and coordinating with managed service teams to drive operational excellence.