SailPoint IAM Engineer — Hybrid, IdentityIQ

Stefanini; Philippines; Hybrid; PHP 670,000 - 1,339,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Smartsearchonline in Alabang is seeking an IAM Engineer (Sailpoint IdentityIQ) to provide hands-on support, troubleshoot tickets, and ensure SLA compliance. This full-time role requires strong collaboration with an international user community and a proactive approach to improving processes.

The ideal candidate has 2+ years with Sailpoint IdentityIQ, knowledge of AD/EntraID/LDAP, SQL/MS SQL, Java/JavaScript/XML, ITIL processes, and excellent communication.

Qualifications

• 2+ years hands-on with Sailpoint IdentityIQ.
• Certification in Identity Security Engineer adds advantage.
• Understanding of lifecycle events (Joiner, Mover, Leaver, Rehire).
• Knowledge of directory services (Active Directory, EntraID, LDAP).
• Knowledge of database administration (SQL, MSSQL).
• Experience with Java, JavaScript, XML.
• Knowledge of ITIL processes (incident, problem, change).
• Strong analytical and problem-solving skills.
• Strong communication and experience supporting international users.
• Shift flexibility and schedule adherence required.

Responsibilities

• Provide support for Sailpoint IdentityIQ including troubleshooting, requests, incident resolution and problem management.
• Ensure all tickets are resolved within SLA commitments.
• Maintain positive user experience through clear communication and timely support.
• Identify opportunities for process improvement and task automation.
• Maintain documentation of support processes, knowledge articles, and procedures.
• Maintain dashboard reporting on performance, access reviews, and compliance activities.
• Collaborate with managed service team and stakeholders for operational excellence.

Skills

Sailpoint IdentityIQ

ITIL

Strong communication

Education

Identity Security Engineer certification

Tools

Sailpoint IdentityIQ

Job description

Smartsearchonline in Alabang is seeking an IAM Engineer (Sailpoint IdentityIQ) to provide hands-on support, troubleshoot tickets, and ensure SLA compliance. This full-time role requires strong collaboration with an international user community and a proactive approach to improving processes.

The ideal candidate has 2+ years with Sailpoint IdentityIQ, knowledge of AD/EntraID/LDAP, SQL/MS SQL, Java/JavaScript/XML, ITIL processes, and excellent communication.