I.T. Helpdesk Assistant

JOLECO RESOURCES, INC. (ST. JOSEPH DRUG); Pogo Grande; On-site; PHP 180,000 - 300,000; Full time

Job summary

JOLECO RESOURCES, INC. (ST. JOSEPH DRUG) seeks an IT Help Desk professional to support branch users, manage IT resources, and monitor critical hardware and surveillance systems.

The role includes liaising with service providers and assisting end-users with technical issues to ensure smooth operations. Ideal candidates have a BS in CS or IT, at least one year of IT troubleshooting experience, strong Windows OS knowledge, and the ability to explain technical guidance clearly while staying

Qualifications

• Graduate of BS Computer Science or any IT-related course.
• At least one year experience in IT troubleshooting and support.
• Knowledgeable in Windows operating system.
• Ability to communicate technical guidance and instruction to end-users.
• Detail-oriented and able to work under pressure.

Responsibilities

• Administers the IT Help Desk and maintains inventory of IT resources at the branch.
• Performs duties related to pre-acquisition of IT resources.
• Monitors and reports health of branch RAID and server HDD.
• Monitors and reports health of branch CCTV surveillance system.
• Monitors and reports hardware preventive maintenance and branch disc storage.
• Participates in software quality assurance and purges peripheral data files.
• Reports to and coordinates with DSL service providers regarding outages.
• Provides end-users with assistance in solving computer-related problems.

Skills

IT troubleshooting

End-user support

Communication skills

Detail-oriented

Under pressure

Education

BS Computer Science or IT-related course

Tools

Windows OS

Job description

Key Responsibility

Administers the IT Help Desk and maintains inventory of IT resource. Performs duties related to pre-acquisition of IT resource. Monitors and reports health of branch's RAID and server HDD. Monitors and reports health of branch CCTV surveillance system. Monitors and reports hardware preventive maintenance accomplishments and branch disc storage. Participates in software quality assurance process and purges peripheral data files. Report to and coordinates with DSL service providers regarding non-service/Internet connection outage. Provides end-users with assistance in solving computer related problems, such as malfunctions and program errors.

Qualifications

• Graduate of BS Computer Science or any I.T. related course

• At least one year experience in I.T. troubleshooting and support

• Knowledgeable in Windows operating system.

• Ability to communicate technical guidance and instruction to end-users.

• Detail-oriented and able to work under pressure.