Hybrid Virtual Medical Assistant — Appointment & Care Concierge

ConnectOS; Mandaluyong; Hybrid; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Hybrid work model

Medical coverage

Dental coverage

Life insurance

Vacation leave

Sick leave

Annual appraisal

13th month pay

Wellness facilities

Career growth opportunities

Job summary

ConnectOS is seeking a dedicated Medical Administration Specialist to handle inbound patient calls, schedule appointments, and keep accurate records with strict confidentiality.

You will coordinate with patients, doctors, hospitals and internal teams, verify demographics and referrals, and support daily clinic operations while delivering exceptional service.

This hybrid role in Metro Manila offers medical and dental coverage, life insurance, paid leave and an annual appraisal.

Qualifications

• 2–3 years of experience in medical administration, medical secretary, or healthcare customer service.
• Experience supporting Australian healthcare providers is highly preferred (not mandatory).
• Experience handling inbound and outbound calls and appointment scheduling.
• Excellent English communication and customer service skills.
• Strong attention to detail, organization, and ability to multitask.

Responsibilities

• Answer inbound patient calls and respond to enquiries professionally.
• Schedule, reschedule, and cancel appointments.
• Provide patients with appointment details and pre-visit instructions.
• Update patient records and verify demographic, referral, and Medicare information.
• Process referrals and ensure required documents are complete.
• Coordinate with patients, doctors, hospitals, and internal teams.
• Manage appointment confirmations, recalls, waitlists, and rescheduling.
• Maintain accurate records while ensuring patient confidentiality.
• Handle administrative tasks and support daily clinic operations.

Skills

Customer service

Attention to detail

Multitasking

MS Office

Medical administration

Tools

HealthTrack

Best Practice

Genie

Job description

ConnectOS is seeking a dedicated Medical Administration Specialist to handle inbound patient calls, schedule appointments, and keep accurate records with strict confidentiality.

You will coordinate with patients, doctors, hospitals and internal teams, verify demographics and referrals, and support daily clinic operations while delivering exceptional service.

This hybrid role in Metro Manila offers medical and dental coverage, life insurance, paid leave and an annual appraisal.