Healthcare Virtual Assistant – Case Manager (Onsite)

Snapscale; Davao City; Presencial; PHP 240 000 - 360 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

HMO upon completion of 3 months

Attendance bonuses and employee Incent

Referral Bonus

24 leave benefits

Free lunch onsite

Transportation or internet allowance

Annual salary increase based on perf.

Career growth and development

Fun and supportive work environment

Resumo da oferta

Snapscale is seeking a reliable Healthcare Virtual Assistant (HVA) to support a US-based primary and urgent care network as a Case Manager. You will handle patient outreach, scheduling, care coordination, and obtaining medical records to support care quality metrics.

Key responsibilities include coordinating care between providers and labs, managing patient inquiries, and maintaining EMR documentation. Must be able to work onsite in Davao and communicate effectively in English.

Qualificações

• Experience as Healthcare Virtual Assistant or similar healthcare admin role.
• Proven patient outreach and care coordination capabilities.
• Strong attention to detail and administrative follow-through.
• Excellent written and verbal English communication.
• Experience with EMR/EHR systems (e.g., AdvancedMD) and VoIP.

Responsabilidades

• Call patients to schedule appointments and follow-up visits.
• Perform patient outreach to confirm completion of health screenings.
• Identify facilities where screenings were performed.
• Request, follow up on, and obtain medical records for screenings.
• Coordinate care between providers, labs, and patients.
• Assist with patient intake, registration, and inquiries.
• Update and maintain patient records within the EMR system.
• Support quality programs and health outcome workflows (ACOs, HEDIS).
• Provide additional healthcare administrative support as assigned.

Conhecimentos

Patient outreach

Care coordination

Attention to detail

English communication

Administrative follow-through

Ferramentas

EMR/EHR systems

VoIP phone systems

Microsoft Office / Office 365

Descrição da oferta de emprego

About the Role

Snapscale is looking for a reliable, detail-oriented Healthcare Virtual Assistant (HVA) to serve as a Case Manager supporting a US-based primary care and urgent care practice network. In this role, you will be responsible for patient outreach, scheduling, coordinating care between providers and labs, and obtaining necessary clinical records to support patient care and quality metrics.

Responsibilities

• Call patients to schedule appointments and follow-up visits
• Perform patient outreach to confirm whether required health screening services have been completed
• Identify healthcare facilities or providers where completed screening services were performed
• Request, follow up on, and obtain medical records for completed screening services
• Coordinate care between providers, labs, and patients
• Assist with patient intake, registration, and managing patient inquiries and FAQs
• Update and maintain patient records and clinical documentation within the EMR system
• Support quality programs and health outcome workflows (such as ACO and HEDIS measures)
• Provide additional healthcare administrative support as assigned

Perks

• HMO upon completion of 3 months
• Attendance bonuses and employee incentives
• Referral Bonus
• 24 leave benefits
• Free lunch onsite
• Transportation or internet allowance
• Annual salary increase based on performance appraisal
• Career growth and development opportunities
• Fun and supportive work environment

Requirements

• Previous experience as a Healthcare Virtual Assistant, Medical Virtual Assistant, Case Manager, Clinical Medical Assistant, Referral Coordinator, or similar healthcare administrative role
• Proven ability in patient outreach, care coordination, and obtaining medical records
• Exceptional attention to detail and strong administrative follow-through
• Strong written and verbal English communication skills
• Experience working with EMR/EHR systems (such as AdvancedMD), VoIP phone systems, and Microsoft Office / Office 365
• Able to work independently while maintaining consistent productivity and accountability
• Must be willing to work onsite in Davao