Hybrid Medical Admin Assistant: Patient Scheduling & Admin

ConnectOS; Metro Manila; Hybrid; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Hybrid work

Medical coverage

Dental coverage

Life insurance

Paid leave

Annual appraisal

Financial assistance

13th month pay

Sleeping quarters

Coffee on site

Wellness facilities

Company events

Career growth

Metro Manila location

Job summary

ConnectOS in Metro Manila is seeking a Medical Administrative Specialist to handle inbound calls, appointment scheduling, and patient records. You will coordinate with doctors and hospitals, ensure confidentiality, and support daily clinic operations.

The ideal candidate has 2–3 years in medical administration, strong English, and familiarity with practice management systems. Hybrid work, health coverage, leave benefits, and career growth opportunities are offered.

Qualifications

• 2–3 years of experience in medical administration, medical secretary, or healthcare customer service.
• Experience supporting Australian healthcare providers is highly preferred (Not mandatory)
• Experience handling inbound and outbound calls and appointment scheduling.
• Excellent English communication and customer service skills.
• Strong attention to detail, organization, and ability to multitask.
• Proficient in Microsoft Office; experience with medical practice management systems (e.g., HealthTrack, Best Practice, or Genie) is an advantage.
• Professional, compassionate, reliable, and able to maintain strict confidentiality.

Responsibilities

• Answer inbound patient calls and respond to enquiries professionally.
• Schedule, reschedule, and cancel appointments.
• Provide patients with appointment details and pre-visit instructions.
• Update patient records and verify demographic, referral, and Medicare information.
• Process referrals and ensure required documents are complete.
• Coordinate with patients, doctors, hospitals, and internal teams.
• Manage appointment confirmations, recalls, waitlists, and rescheduling.
• Maintain accurate records while ensuring patient confidentiality.
• Handle administrative tasks and support daily clinic operations.

Skills

Medical administration

Customer service

Attention to detail

English communication

Tools

HealthTrack

Best Practice

Genie

Job description

ConnectOS in Metro Manila is seeking a Medical Administrative Specialist to handle inbound calls, appointment scheduling, and patient records. You will coordinate with doctors and hospitals, ensure confidentiality, and support daily clinic operations.

The ideal candidate has 2–3 years in medical administration, strong English, and familiarity with practice management systems. Hybrid work, health coverage, leave benefits, and career growth opportunities are offered.